Best Sellers

Dealing with the Irate Customer II - DVD

Also Available for Online Video streaming

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Drop By Drop - Subtle Discrimination - DVD

Video Streaming Also Available!

This diversity program, Drop by Drop, demonstrates how the small slights, subtle discrimination and tiny injustices can add up to big problems in your workplace! Learn more

Workplace Violence for Managers: The Early Warning Signs - DVD

Video Streaming Also Available

This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace.  

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Sexual Harassment: A Commonsense Approach — Employee Version - DVD

Also Available for Online Video Streaming

This best-selling video offers a thorough explanation of what kinds of behaviors constitute sexual harassment. Dramatic scenes cover the two types of harassment recognized by the courts: hostile work environment and quid pro quo. Learn more

Sexual Harassment: A Commonsense Approach — Manager's Version DVD

Managers have to be as educated about sexual harassment as their employees. This award-winning program features six real world scenes depicting different kinds of unwelcome behavior, including inappropriate comments, unwanted touching, and quid pro quo harassment, in which a superior uses his power to coerce an underling. Learn more

Sexual Harassment: A Commonsense Approach — Employee/CA Manager Combination Package DVDs

Viewers will see realistic scenes that are clearly sexual harassment, and others that are probably just a lapse in good judgment. Learn more

The Angry Customer - New! (DVD)

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more

When the Phone Rings: Telephone Skills for Better Service - DVD

Also available for online video streaming

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

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HIPAA Privacy: Compliance Scenarios (DVD)

This program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply. This must-see program uses specific scenarios to illustrate privacy dos and don'ts. Learn more

Conflicts in the Workplace: Sources & Solutions - DVD

Video Streaming Also Available

Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. Learn more

Telephone Customer Service: Basic and Advanced CSR Skills - DVD

Also Available for Online Video Streaming

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service. Learn more

The Basics of Business Etiquette - DVD

The Basics of Business Etiquette how-to training program teaches you proper manners for business meetings, dining, greetings and more. Learn more

Harassment: A New Look (Employee version) DVD

Title VII of the 1964 Civil Rights Act forbids harassment and discrimination based on a person's race, color, religion, sex and national origin. However, many recent forms of harassment, such as workplace bullying, are not necessarily covered by this landmark law. Learn more

Professional Email Etiquette - DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

Complete Blue Eyed with Jane Elliott

For over 30 years, Jane Elliott has been America's most highly acclaimed diversity trainer. Her powerful and controversial "blue eyed/brown eyed" exercise has had a life-changing impact on thousands in schools, corporations and government. Learn more

Do Right! The Plan - DVD

Produced - 2006

In 1988, Lou Holtz filmed Do Right an examination of the three values at the heart of his success. Shortly thereafter, Do Right became the best selling corporate film in America.

In Do Right The Plan, Lou Holtz illustrates the way to apply these values to achieve individual and organizational success. Through trial and error, victory and defeat, every success begins with two things: a vision and a plan. Learn more

What's Your Pickle? - DVD

In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country Learn more

Cultural Competency: Problem Solving (DVD)

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. Learn more

Healthcare Violence: Be Part Of The Cure - DVD

Healthcare facilities are no longer considered immune from the violence of the outside world. In one state alone, nearly 60 percent of hospital employees received injuries from patients or visitors. Protect your employees by teaching them how to spot potential violence and how to diffuse a hostile situation. Learn more

50 Activities for Diversity Training

The 50 activities in this resource book has been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Learn more

Safety Compliance Poster Subscription

These posters focus on OSHA’s required training topics and add visual reinforcement to your safety training programs. They also help prevent injuries and accidents from occurring. Learn more

Food Safety Poster Series

Your employees play a vital role in food safety. Now, you can make sure they're aware of critical regulatory requirements and best practices with this high-quality, affordable poster series.

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Managing Projects Effectively: Facilitator Kit

Since a well-planned project is "50%" done, this highly-focused packaged training program concentrates on the initial and critical phase of managing projects: planning. Through this program, you develop project plans that result in accurate resource allocation, rapid project deployment, minimal time/budget variation, and value-added evaluation. Learn more

Harassment For Managers A New Look - DVD

Produced - 2010

Video Streaming Also Available

This training video takes a look at the growing problem of bullying. The new forms of harassment go beyond the usual discrimination with regard to race, color, religion, gender and national origin. Acts such as bullying, cyber bullying and sexting are new and very pervasive results of harassment and hostile environments.

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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality DVD packed with strategies for handling abusive customers Learn more