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The Abilene Paradox - DVD

The Abilene Paradox - DVD

This completely updated second edition of The Abilene Paradox offers a fresh, new look at a faster more engaging pace. Learn more
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Customer Service Combination Package (2-Courses)

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming) Learn more
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Harassment: Sex, Religion, and Beyond (Employee Version) DVD

Keep your mandated training fresh with these all-new dramatic videos and guides.This new harassment training video program brings this message home, showing that bad behavior is not OK—whether it applies to sex, religion, or anything beyond…and whether it actually crosses the line into illegal harassment or not. Free Preview Learn more
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Drug-Free Workplace Employee/Manager Combination Package (2 Courses)

These two new drug-free workplace videos help you meet mandated training requirements and provide guidance for your managers and supervisors. (DVD or Video Streaming) Learn more
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Basic Management Training Complete Series

Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.) Learn more
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Inclusion Insights - Diversity Training Video / DVD

by Dr. Steven Robbins

Video Steaming & USB Flash Drive Option Also Available!

Stereotypes, Lazy Brains & Unintentional Intolerance

This new video training Program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences. Learn more

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Drop By Drop - Subtle Discrimination Training DVD

Video Streaming Also Available!

This diversity program, Drop by Drop, demonstrates how the small slights, subtle discrimination and tiny injustices can add up to big problems in your workplace! Learn more

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Customer Service Counts Training DVD

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming) Learn more
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Ethics Combination Package: Code of Conduct Training (2 Courses)

These award-winning ethics training videos follow four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And they teach a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn’t come easily. Learn more
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Dealing with the Irate Customer II (DVD)

(DVD or Video Streaming)

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Conflicts in the Workplace: Sources & Solutions - DVD

(DVD or Video Streaming) Workplace conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. (Available in English & Spanish)

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HIPAA: Privacy In Long-Term Care (DVD)

HIPAA: Privacy In Long-Term Care (DVD)

Help your long-term care facility comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information. Learn more
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Professional Email Etiquette Trainng Video / DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

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As Simple As Respect (DVD/Video)

Free Online Preview Available!

This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more

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Leadership at Every Level Training DVD

(DVD or Video Streaming) This video begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances. Learn more
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Workplace Violence for Managers: The Early Warning Signs - DVD

This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace. (DVD or Video Streaming) Learn more
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Authentic Leadership (DVD/Video)

by Lloyd Minor - Dean, Stanford University School of Medicine

Vision is important in a leader, but vision is derivative. Before you can articulate a vision that is meaningful, you have to understand an organization, its people and culture, and the broader landscape in which the organization is functioning. (DVD or Video Streaming) Learn more
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Understanding the New ADA - Training DVD / Video

Video Steaming Also Available

The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect! The Americans with Disabilities Act now has been clarified and significantly expanded. As a result, many more people will fall under the coverage of this important law. Learn more

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Blue Eyed with Jane Elliott - DVD

by Jane Elliott

For over 30 years, Jane Elliott has been America’s most highly acclaimed diversity trainer. Her powerful and controversial “blue eyed/brown eyed” exercise has had a life-changing impact on thousands in schools, corporations and government. Learn more

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Harassment: Sex, Religion, and Beyond — Employee/Manager Combination Package (2 Courses)

Our newest training series brings this message home, showing that bad behavior is not OK—whether it applies to sex, religion, or anything beyond…and whether it actually crosses the line into illegal harassment or not. This course is also California AB 1825 compliant. (DVD or Video Streaming) Learn more
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Bullying Employee/Manager Combination Package (2 Courses)

These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming) Learn more
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HIPAA: Do The Right Thing Training DVD / Video

Video Streaming Also Available

HIPAA security and privacy compliance is mandatory! Walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality.

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Managing the Workplace Bully - DVD

(DVD or Video Streaming) - As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

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When the Phone Rings: Telephone Skills Training Video / DVD

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming) Learn more
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Managing Ethics Training Video / DVD

(DVD or Video Streaming) Managing Ethics brings managers and supervisors into the same situations from our introductory video, Workplace Ethics, and supplements their ethics training with ethical leadership skills necessary for maintaining an ethical workplace.

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HIPAA Privacy: Compliance Scenarios Training DVD / Video

HIPAA Privacy: Compliance Scenarios Training DVD / Video

Video Streaming Also Available

This program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply. This must-see program uses specific scenarios to illustrate privacy dos and don'ts. Learn more

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Customer Service: The Telephone Connection - DVD

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming) Learn more
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Harassment: Sex, Religion, and Beyond (Employee/California Manager Set) DVDs

Combine the California Manager and Employee versions of our newest harassment training video and save! In a series of compelling stories, this film explains the law while capturing the imagination and personalizing the value of inclusiveness. The California Manager program with help you in complying with AB 1825 regulations. (DVD or Video Streaming) Learn more
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Harassment & Diversity: Respecting Differences — Employee/Manager Combination Video / DVD Package

Everyone in the workplace can benefit from understanding what qualifies as harassment, and why it cannot be tolerated. These comprehensive harassment video training programs clarify how to recognize and prevent harassment, and what to do if harassment occurs. (Available in English & Spanish) Learn more
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Harassment For Managers: A New Look - DVD

Produced - 2010

Video Streaming Also Available

This training video takes a look at the growing problem of bullying. The new forms of harassment go beyond the usual discrimination with regard to race, color, religion, gender and national origin. Acts such as bullying, cyber bullying and sexting are new and very pervasive results of harassment and hostile environments.

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Harassment: Sex, Religion, and Beyond (Manager Version) DVD

Managers need to understand more than the basic rights and wrongs surrounding workplace harassment. They also need a healthy dose of empathy—one that helps them appreciate not only the business implications of maintaining a respectful workplace, but the emotional aspects as well. This course is also California AB 1825 compliant. (DVD or Video Streaming) Learn more
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Manager's Training Video Library

Manager's Training Video Library

Improve your management team with the new Manager's Library. Comprised of 10 DVDs and 10 books, this library will help your managers get the needed jump on the competition. Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00! The Manager's Library includes the following titles: Learn more
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Developing Cultural Competence (DVD)

Developing Cultural Competence (DVD)

Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. You can use this training to educate professional and paraprofessional home care and hospital staff about behaviors and communication tools that foster respect and sensitivity. Learn more
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Sexual Harassment: A Commonsense Approach — Employee/CA Manager Combination Package DVDs

Viewers will see realistic scenes that are clearly sexual harassment, and others that are probably just a lapse in good judgment. Free Preview Learn more
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Bullying and Respect in the Workplace - Video

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Learn more
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