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Our Best Selling Training Courses

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Dress and Groom for Career Success - Video

Dress and Groom for Career Success - Video
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With the help of this video, your clients or students will better understand how to present themselves professionally for interview and career success.
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Give`em the Pickle! Video

Give`em the Pickle!
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Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
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Room Planning/Furniture Arranging Kit

Room Planning/Furniture Arranging Kit
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This quick and easy way to determine your furniture needs and placement is used by home owners, students, interior designers and architects. This kit contains over 120 magnetic furniture pieces, magnetic grid board, 1/4" scale and more.
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Introduction to Home Care DVD

This program teaches home care providers about the home care field and describes important skills for success on the job.
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Medical Office Policies Procedures Manual (Download)

Medical Office Policies Procedures Manual (Download)
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This Medical Office Policies and Procedures Manual was developed to assist medical office managers in preparing a Standard Operating Procedures (SOP) Manual for your small to medium size medical practice. It can be custom tailored to fit your front medical office staff and operations.
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Inclusion Insights - Diversity Training

Inclusion Insights - Diversity Training
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This best-selling training program shows how the creativity and innovation approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.

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Elder Abuse & Neglect: Show You Care - DVD

Video Streaming Also Available

This compelling program remains our best-seller year after year! It is a must-have for facility managers and administrators committed to providing optimal quality care for their patients or residents in their golden years.

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Caregiver Skills Training DVD and Checklists

This essential training tool provides both a DVD of basic care skills as well as a comprehensive set of skills checklists. Use the DVD to review skills and select from over 120 skills checklists to create a standardized way to measure - and track - your caregivers' skills.
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Peer Today, Boss Tomorrow: Navigating Your Changing Role

Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities.
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The Leadership Pickles! Video

What Bob Farrell did for customer service in the run away hit Give `em the PICKLE!, he's doing again for leadership with The Leadership Pickles!
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Harassment: Sex, Religion, and Beyond (Employee Version)

The Employee Version focuses on their responsibility to take action if employees experience or witness inappropriate behavior - either asking for help or speaking to the harasser directly if they feel comfortable doing so.
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Emotional Intelligence

This video program provides an excellent introduction/overview of this topic and includes commentary from EI experts Daniel Goleman, Peter Salovey and others.
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Drug-Free Workplace Employee/Manager Combination Package (2 Courses)

Drug-Free Workplace Employee/Manager Combination Package (2 Courses)
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These two new drug-free workplace videos help you meet mandated training requirements and provide guidance for your managers and supervisors. (DVD or Video Streaming)
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Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Drop By Drop - Subtle Discrimination

This diversity program, Drop by Drop, demonstrates how the small slights, subtle discrimination and tiny injustices can add up to big problems in your workplace!
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HIPAA - The Complete Trainer's Kit (3 Courses)

This set of engaging training courses helps both general employees and supervisors make sense of HIPAA's strict (but pretty straightforward) laws and regulations, as well as a detailed look at how to respond to a breach of confidential data and the best ways to protect your organization, and most importantly, your patients.
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Ethics Combination Package: Code of Conduct Training (2 Courses)

Ethics Combination Package: Code of Conduct Training (2 Courses)
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These award-winning ethics training videos follow four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And they teach a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn’t come easily.

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The Abilene Paradox - Video

The Abilene Paradox, 2nd Edition delivers an entertaining parable from management expert Dr. Jerry B. Harvey
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Conflicts in the Workplace: Sources & Solutions

Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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HIPAA: Privacy In Long-Term Care (DVD)

Help your long-term care facility comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information.
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Professional Email Etiquette

Professional Email Etiquette
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Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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As Simple As Respect - DVD

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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Leadership at Every Level - Video

This video begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances.
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Workplace Violence: The Early Warning Signs - Manager Version

The manager version of this video covers the ten warning signs seen in the employee version while offering additional content, such as how to hold information-gathering meetings, confront a bad actor, or terminate a problem employee.
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Authentic Leadership Video

Vision is important in a leader, but vision is derivative. Before you can articulate a vision that is meaningful, you have to understand an organization, its people and culture, and the broader landscape in which the organization is functioning. (DVD or Video Streaming)

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Understanding the New ADA (DVD)

Video Steaming Also Available

The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect! The Americans with Disabilities Act now has been clarified and significantly expanded. As a result, many more people will fall under the coverage of this important law.

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Blue Eyed with Jane Elliott - DVD

For over 30 years, Jane Elliott has been America’s most highly acclaimed diversity trainer. Her powerful and controversial “blue eyed/brown eyed” exercise has had a life-changing impact on thousands in schools, corporations and government.

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Harassment: Sex, Religion, and Beyond - Employee/Manager Combination Package (2 Courses)

Harassment: Sex, Religion, and Beyond - Employee/Manager Combination Package (2 Courses)
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This award-winning training series demonstrates why bad behavior is not OK - whether it applies to sex, religion, or anything beyond and whether it actually crosses the line into illegal harassment or not.
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Bullying Combination Set (2 Courses)

Bullying Combination Set (2 Courses)
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These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming)

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HIPAA: Do The Right Thing (DVD)

Video Streaming Also Available

HIPAA security and privacy compliance is mandatory! Walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality.

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Managing the Workplace Bully

As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

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When the Phone Rings: Telephone Skills Training Video

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Managing Ethics - Video

Managing Ethics brings managers and supervisors into the same situations from our introductory video, Workplace Ethics, and supplements their ethics training with ethical leadership skills necessary for maintaining an ethical workplace.

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