Best Sellers
Harassment: Sex, Religion, and Beyond (Employee Version)
The Employee Version focuses on their responsibility to take action if employees experience or witness inappropriate behavior - either asking for help or speaking to the harasser directly if they feel comfortable doing so.
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Emotional Intelligence
This video program provides an excellent introduction/overview of this topic and includes commentary from EI experts Daniel Goleman, Peter Salovey and others.
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Drug-Free Workplace Employee/Manager Combination Package (2 Courses)
These two new drug-free workplace videos help you meet mandated training requirements and provide guidance for your managers and supervisors. (DVD or Video Streaming)
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Basic Management Training Complete Series
Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Inclusion Insights - Diversity Training Video
Inclusion Insights - Diversity Training VideoAverage rating:
This new video training Program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.
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Drop By Drop - Subtle Discrimination
Video Streaming Also Available!
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This diversity program, Drop by Drop, demonstrates how the small slights, subtle discrimination and tiny injustices can add up to big problems in your workplace!
Customer Service Counts - Video
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Ethics Combination Package: Code of Conduct Training (2 Courses)
These award-winning ethics training videos follow four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And they teach a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn’t come easily.
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The Abilene Paradox - Video
The Abilene Paradox, 2nd Edition delivers an entertaining parable from management expert Dr. Jerry B. Harvey
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Dealing with the Irate Customer II
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Conflicts in the Workplace: Sources & Solutions
Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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HIPAA: Privacy In Long-Term Care (DVD)
Help your long-term care facility comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information.
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Professional Email Etiquette - Video
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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As Simple As Respect - DVD
This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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Leadership at Every Level - Video
This video begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances.
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Workplace Violence: The Early Warning Signs - Manager Version
The manager version of this video covers the ten warning signs seen in the employee version while offering additional content, such as how to hold information-gathering meetings, confront a bad actor, or terminate a problem employee.
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Authentic Leadership Video
Vision is important in a leader, but vision is derivative. Before you can articulate a vision that is meaningful, you have to understand an organization, its people and culture, and the broader landscape in which the organization is functioning. (DVD or Video Streaming)
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Understanding the New ADA (DVD)
Video Steaming Also Available
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The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect! The Americans with Disabilities Act now has been clarified and significantly expanded. As a result, many more people will fall under the coverage of this important law.
Blue Eyed with Jane Elliott - DVD
For over 30 years, Jane Elliott has been America’s most highly acclaimed diversity trainer. Her powerful and controversial “blue eyed/brown eyed” exercise has had a life-changing impact on thousands in schools, corporations and government.
Harassment: Sex, Religion, and Beyond - Employee/Manager Combination Package (2 Courses)
This award-winning training series demonstrates why bad behavior is not OK - whether it applies to sex, religion, or anything beyond and whether it actually crosses the line into illegal harassment or not.
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Bullying Combination Set (2 Courses)
These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming)
HIPAA: Do The Right Thing (DVD)
Video Streaming Also Available
HIPAA security and privacy compliance is mandatory! Walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality.
Managing the Workplace Bully
As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.
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When the Phone Rings: Telephone Skills Training Video
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Managing Ethics Training Video / DVD
Managing Ethics brings managers and supervisors into the same situations from our introductory video, Workplace Ethics, and supplements their ethics training with ethical leadership skills necessary for maintaining an ethical workplace.
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HIPAA Privacy: Compliance Scenarios
Video Streaming Also Available
This program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply. This must-see program uses specific scenarios to illustrate privacy dos and don'ts.
Customer Service: The Telephone Connection
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Harassment: Sex, Religion, and Beyond CA Combined Set (2 Courses)
Combine the California Manager and Employee versions of our newest harassment training video and save! In a series of compelling stories, this film explains the law while capturing the imagination and personalizing the value of inclusiveness. The California Manager program with help you in complying with AB 1825 regulations. (DVD or Video Streaming)
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Harassment & Diversity: Respecting Differences Combined Set
These diversity training courses explains that employees and managers alike share a responsibility to create a respectful workplace.
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Harassment For Managers A New Look - DVD
Produced - 2010
Video Streaming Also Available
This training video takes a look at the growing problem of bullying. The new forms of harassment go beyond the usual discrimination with regard to race, color, religion, gender and national origin. Acts such as bullying, cyber bullying and sexting are new and very pervasive results of harassment and hostile environments.
Harassment: Sex, Religion, and Beyond — Manager Version DVD
Managers need to understand more than the basic rights and wrongs surrounding workplace harassment. They also need a healthy dose of empathy—one that helps them appreciate not only the business implications of maintaining a respectful workplace, but the emotional aspects as well. This course is also California AB 1825 compliant. (DVD or Video Streaming)
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Manager's Training Video Library
Improve your management team with the new Manager's Library. Comprised of 10 DVDs and 10 books, this library will help your managers get the needed jump on the competition. Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00! The Manager's Library includes the following titles:
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Developing Cultural Competence DVD
Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. You can use this training to educate professional and paraprofessional home care and hospital staff about behaviors and communication tools that foster respect and sensitivity.
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Sexual Harassment: A Commonsense Approach — Employee/CA Manager Combination Package DVDs
Viewers will see realistic scenes that are clearly sexual harassment, and others that are probably just a lapse in good judgment. Free Preview
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Bullying and Respect in the Workplace - Video
Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.
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