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Inclusion Insights - Diversity Training

Inclusion Insights - Diversity Training
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This best-selling training program shows how the creativity and innovation approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.

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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Bullying Combination Set (2 Courses)

Bullying Combination Set (2 Courses)
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These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming)

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Cyber Security: Self-Defense in the Digital Age

Every employee with online access needs to know about safeguarding your systems, data and networks.
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Introduction to Home Care DVD

This program teaches home care providers about the home care field and describes important skills for success on the job.
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Personal Care Training DVD

Personal Care Training DVD
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This program teaches home care professionals and primary caregivers the principles behind personal care and how to perform procedures safely and respectfully.
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5050-2019

50 Employment Laws in 50 States

50 Employment Laws in 50 States
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50 Employment Laws in 50 States, 2019 Edition is the revolutionary guidebook that puts ALL the most need-to-know employment law information - for each of the 50 states - right at your fingertips.
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Working Through Organizational Change - Facilitator Kit

While understanding the need for organizational change is critical, it is also vital that we recognize how we respond to change as individuals so that we can manage ourselves – and show others how to benefit from its positive effects. Working Through Organizational Change is a one-day program designed to help individuals polish their skills at coping with and handling a variety of organizational changes.

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Drug-Free Workplace Employee/Manager Combination Package (2 Courses)

Drug-Free Workplace Employee/Manager Combination Package (2 Courses)
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These two new drug-free workplace videos help you meet mandated training requirements and provide guidance for your managers and supervisors. (DVD or Video Streaming)
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Give`em the Pickle! Video

Give`em the Pickle!
Average rating:
average rating 90%
Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
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Service for All: Customer Service in a Diverse World - DVD

This customer service DVD helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service - regardless of age, ethnicity or national origin.
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Anyone Can Be An Ally - LGBT Training

Anyone Can Be An Ally - LGBT Training
Average rating:
average rating 100%
Speaking Up for an LGBT Inclusive Workplace -- In this comprehensive training program, Brian McNaught demonstrates how anyone can be an ally to create a respectful workplace that is inclusive of gay, lesbian, bisexual and transgender co-workers.
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Peer Today, Boss Tomorrow: Navigating Your Changing Role

Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities.
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The Courage 2 Coach

Courage 2 Coach provides hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.
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Keys to Getting Hired for Job Seekers over 50 Video Series

Job seekers over 50 face unique challenges in the job search. With the help of this video series, your clients can quickly conquer those challenges to land a great job in less time. Career coaches and former job seekers will teach your clients the most effective ways to overcome biases against older job seekers, uncover leads, connect with employers, and demonstrate why they should be hired.
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unconscious-bias

Defeating Unconscious Bias: 5 Strategies (Diversity Video)

The Defeating Unconscious Bias video uses these realistic vignettes to show the impact of unconscious bias in the workplace and teaches five practical and memorable tools people can use to counter their own unconscious biases.
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The Angry Eye with Jane Elliott - DVD

Taking pigmentation – in this case, eye color – as an arbitrary dividing line, Jane Elliott builds a microcosm of contemporary American society, compelling her more privileged blue-eyed participants to live in another world for the longest two and a half hours of their lives.

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mechanicallift

How to Use a Mechanical Lift DVD

In this program an ergonomics specialist and occupational therapist demonstrates a step-by-step procedure for move a person from bed to wheelchair and from wheelchair to bed using a mechanical lift, addressing safety concerns at each stage of the procedure.
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Stranger Danger Awareness: The 5 Traps (DVD)

This comprehensive stranger danger program shows young viewers how to avoid five common traps ‘bad strangers’ use through a series of dramatic vignettes, and shows them how the strangers they encounter everyday on their way to and from schoo

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Home Health Aide Training Program

This training course is designed to meet the challenges facing home health employers and training schools, you have complete program control with strong behind-the-scenes support from the Institute for Professional Care Education..
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Harassment-Prevention Essentials Series

The Harassment-Prevention Essentials is a short but comprehensive program that covers the essential information all employees need to have about what harassment is and how to prevent it.
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Sexual Harassment: A Commonsense Approach Combined Set (2 Courses)

Your workforce will benefit from the unified message delivered by these two training programs, encouraging all employees to contribute to a workplace defined by a tone of civility and empathy.
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HIPAA Rules & Compliance - Video

Video Streaming Available!

This HIPAA compliance program reviews basic, unchanged requirements, qualified standards, and discusses critical changes.

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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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