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Smart Supervisor Collection (7 Courses)

Develop your leadership and supervisory skills with these high-impact productions. Seven management training top-selling titles provide proven techniques that are guaranteed to improve productivity and people skills for new managers (and seasoned veterans).
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Harassment Hurts: It's Personal II

Everyone plays a role in preventing harassment. This revised version features an expanded definition of Quid Pro Quo (to include more than sexual harassment) and Tangible Employment Action. A 10-minute manager's module is also included.
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Cyber Security: Self-Defense in the Digital Age

Every employee with online access needs to know about safeguarding your systems, data and networks. Just one click on a malicious link in an email or visit to a fake website can provide access for cybercriminals, risking tremendous financial loss and downtime, release of trade secrets or sensitive data, and damage to your organization's reputation.
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Gateways to Inclusion

Gateways to Inclusion: Turning Tense Moments into Productive Conversations is our latest program. Featuring Sondra Thiederman, this comprehensive training program shows how painful and disruptive diversity disasters can be, and offers simple tools to help your people turn these uncomfortable situations into productive conversations.
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howsyourday

How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying

How was your day? is a standard question posed at the end of the work day. Rather than a stock employee response, How Was Your Day? uses memorable scenarios that inspire employees to openly discuss the often-avoided difficult topics and recognize their workplace responsibilities
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Communication Counts: Speaking and Listening for Results - Video

Helps employees understand that effective communication is the best way to avoid workplace problems
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KP-ERGO

Office Ergonomics: Creating a Comfortable Workstation

This illustrated, step-by-step video guide helps you set up your computer work environment to maximize comfort and productivity while avoiding long-term injury caused by repetitive stress and strain.
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rightvideo

Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution

Right/Wrong to WIN/WIN is a practical and engaging conflict training film that teaches people how to move from a mindset of I am right; you are wrong, to a place of mutual understanding and collaboration.
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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)
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Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Federal Wage and Hour Laws: What You Need to Know

Wage & Hour law is complicated and requires. Most supervisors know some of what they need to know, but few really know as much as they should. This program will make your supervisors a better, more legally-compliant manager.
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What's Your Pickle Video

In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country
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Safe Workplace Collection (8 Courses)

This popular series of videos shows you care about safety and compliance, and demonstrates techniques for dealing with common issues that affect the health and safety of your work force.
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Harassment & Diversity: Respecting Differences Combined Set

These diversity training courses explains that employees and managers alike share a responsibility to create a respectful workplace.
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Customer Service Recovery for Healthcare: The Right Words at the Right Time

When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
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Ethics 4 Everyone Video

Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues.
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Quid Pro Quo: When People with Power Make Demands

Quid Pro Quo: When People with Power Make Demands
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Quid Pro Quo harassment means this for that. It's when an employee's job or future depends on meeting demands for sexual favors. This program does not pull punches. It states what we all know but tend to gloss over - that it's people with power who are the problem.
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General Hospitable Video

This engaging video program illustrates lackluster interactions between the patient and the healthcare professionals, followed by actively caring interactions -- a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike.
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How to Connect in Business...in 90 seconds or less - Video

How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet.
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How to Connect in Healthcare in 90 Seconds or Less

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
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Leadership Collection (7 Courses)

Turning managers into leaders is one of the best training investments you can make. This collection provides a set of precision tools to develop skills in leadership, communication, and management.
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I'll Be Back Video

Your business is not what you sell, it's who you serve. When you take care of the customer - doing everything you can to meet their expectations - they're sure to utter those three magic words..."I'll be back!"
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In This Together - Video

The In This Together training package presents an engaging look at harassment and respect in the workplace. Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect and harassment head on.

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It's a Dog's World - Video

Don't treat your patients like dogs! This funny and engaging training video program illustrates what high-quality patient care looks like.
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Bullying Combination Set (2 Courses)

Bullying Combination Set (2 Courses)
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These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming)

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A Peacock in the Land of Penguins - Video

A Peacock in the Land of Penguins is an award winning and best-selling animated video which teaches participants about the creativity inherent in a diverse workgroup. Illustrating the importance of employee empowerment, effective communication and team building skills, its simple message is that it's in every organization's best interest to capture the talent, energy and commitment of all employees.
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respectfulcommunicator

Respectful Communicator: The Part You Play Video

Respectful Communicator: The Part You Play shows how taking a few extra steps can keep misunderstandings to a minimum.
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Keeping the Good Ones Video

Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have.
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madaboutcs

Mad About Customer Service

In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted, causing the situation to go from bad to worse. Help your staff avoid common mistakes, maintain control and create winning outcomes.
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Moment of Truth Video

Life doesn't come with a pause button. Ethical dilemmas demand instant clarity. The Moment of Truth program addresses this problem head-on by giving employees a practical guide for making better decisions.
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Not Everyone Gets a Trophy - Video

If you think the current economy has solved the problems of managing this young high maintenance generation of employees, think again. Right now they make up close to 25% of the workforce and there are plenty more on their way.
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Painless Performance Improvement - Video

Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

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The Right Words at the Right Time...Customer Service Recovery for Business

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
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Respectful Supervisor: Integrity and Inclusion Video

The Respectful Supervisor: Integrity and Inclusion opens with an exploration of integrity and explains how maintaining a positive, productive workplace is contingent upon the supervisor's personal integrity and commitment to ensuring that every person is shown the proper respect.
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crm-iswy

Respectful Workplace: It Starts With You - Video

Respectful Workplace: It Starts with You explores this learning challenge through four quintessential skill points. Wrong-way scenes depict the negative impact of disrespect while right-way scenes inspire positive, respectful, inclusive behavior.
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Safe Hiring: How You Can Avoid Bad Hires

Hiring mistakes are every manager's nightmare. This video provides you with specific methods for screening out criminal or dishonest job candidates, including five powerful interview questions.
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