Customer Service Employee Assessments
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20 Training Workshops for Customer Service (Vol. 2) Print

25 Reproducible Activities for Customer Service Excellence (Print Version)
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

25 Reproducible Activities for Customer Service Excellence - Download
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

4 Volume Collection of Questionnaires
This special offer includes 4 fully reproducible Volumes of assessments. Volumes I and II of Sarah Cook’s Compendium of Questionnaires and Inventories, The Compendium of Learning and Development Quizzes, and 25 Reproducible Instruments for Team Building by Glenn Parker. A total of 163 questionnaires are included in this 4 volume special.

50 Activities for Achieving Excellent Customer Service - PDF Download

50 Activities for Achieving Excellent Customer Service

Compendium of Questionnaires and Inventories Volume 1 - Download
Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas.

Credibility Through Honesty DVD
Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!

Cross Cultural Communication (customer service) Video

Customer Service Commitment Profile Facilitator's Guide

Customer Service Skills Profile Leader's Guide

Dimensions of Service - DVD
In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down.

Levels of Learning DVD

Rapid Skillbuilder Library - 2 Volume Set

Service Impact Series (5 DVD Set)
Customer Service Impact Series was created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike customer service training scenarios that will be enjoyable and highly effective!

Becoming A Customer Service Star - Starter Kit

Becoming A Customer Service Star - Facilitator Set
