Hospitality & Hotels


Careers in Hospitality Service & Adventure Training DVD

As you explore the many career options available in today’s world, you may want to take a fresh look at an exciting choice. Careers in Hospitality Service and Adventure goes behind the scenes to show all the possibilities of a career in hospitality management. You’ll learn from people working in the field about restaurant management, hotel management and event and conference management. Learn more
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Hospitality - DVD

Hospitality - DVD

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization. Learn more
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The Difficult Guest - DVD

The Difficult Guest - DVD

The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters

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Confessions of an Event Planner Training Video

An interview and behind the scenes footage with Dena Marie Modica, Director of Sales and Marketing for Solera Restaurant and Event Center, gives the audience insight into the career of an event planner. Learn more
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Drug-Free Workplace Employee/Manager Combination Package (2 Courses)

These two new drug-free workplace videos help you meet mandated training requirements and provide guidance for your managers and supervisors. (DVD or Video Streaming) Learn more
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Food Catering & Private Chefs Training DVD

Food Catering & Private Chefs Training DVD

Exciting careers in food! Chef Andrew Zimmern describes catering as the provision of food and service for special events. In this career day DVD, join Andrew as he interviews industry professionals from full-service catering to a private chef. It's sure to get students thinking of new and exciting career options. Learn more
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Dealing with the Irate Customer II (DVD)

(DVD or Video Streaming)

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Security Awareness (Hospitality) DVD

Security Awareness (Hospitality) DVD

This training program teaches hospitality employees how to be more aware of security and their surroundings. Discusses what to do in case a suspicious person or item is found a hotel. Learn more
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The Right Words at the Right Time... Customer Service Recovery for Leisure & Hospitality (DVD)

The Right Words at the Right Time... Customer Service Recovery for Leisure & Hospitality (DVD)

The Right Words at The Right Time presents your staff with a wide variety of realistic and challenging situations, from the suspicious customer who accuses an employee of ringing up the wrong prices, to the hostile customer who belittles an employee about their extended warranty program. Learn more
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Customer Service Combination Package (2-Courses)

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming) Learn more
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Confessions of a Food Stylist Training DVD

An interview and behind the scenes footage with Lisa Golden Schroeder, food stylist, cookbook author and teacher, gives the audience insight into the career of a food stylist. Learn more
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Knife Skills for Foodservice and Culinary DVD

Join Chef Marshall O’Brien to learn basic knife skills essentials for foodservice operations in Knife Skills for Foodservice and Culinary DVD. Chef Marshall offers insight and practical advice to train foodservice works to safely and efficiently cut fresh fruits and vegetables with a knife and an industrial food processor. Learn more
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Safe Travel (DVD)

Safe Travel - This short training program will take you through the process of making your trip more successful and safer. These safe travel tips have been documented by a number of safety-security experts and the hospitality industry. Their experience and guidance will help make your travel and staying at hotels more enjoyable and of course, much safer. You have to put these recommendations into action on every trip you take, for your safety and the safety of others. Learn more
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Sexual Harassment: Is It or Isn't It?  For Hospitality - DVD

Sexual Harassment: Is It or Isn't It? For Hospitality - DVD

Here are nine stop-and-discuss scenarios depicting examples of possible harassing behavior in a variety of hospitality environments. Learn more
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Hotel Safety Orientation: A Reality Check–In (DVD)

Hotel Safety Orientation: A Reality Check–In (DVD)

In a hotel, there can be no room for accidents. So when your employees "check in," they have to be well-protected against the hazards. Accommodate a pro-active approach to safety by booking this highly informative program. Learn more
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The Difficult Guest & The Guest, 2nd Edition - DVD Combo

The Difficult Guest & The Guest, 2nd Edition - DVD Combo

This best-selling video package has become the gold standard for how to handle customers and produce a positive outcome from difficult situations. Learn more
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Hotel Safety Series - Sanitation and Health For Food Service Workers (DVD)

Food borne illness is quite prevalent in the home, restaurants, hotels, retail establishments, even school cafeterias. Through someone's carelessness, micro‑organisms were allowed to get on the food such as chicken, beef, pork and a variety of other foods. Learn more
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The Guest (2nd Edition) DVD

The Guest (2nd Edition) DVD

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Learn more
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Foodservice Equipment and Tools DVD

Foodservice Equipment and Tools DVD

Students will learn the basics about equipment and tools used in foodservice kitchens. Professional chefs Tim Cockram, Dave Christopherson, and Jason Hudock take a look at everything from a teaspoon to a walk-in freezer. Chef Jason and Sous Chef Dave identify the tools of the trade, pointing out how construction affects usage, identifying the various utensils..

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Harassment Is (Hospitality Version) Training Video / DVD

Harassment represents one of the most destructive workplace issues faced by public and private employers today.

Released - 2005

Video Streaming Also Available

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Hospitality Customer Service Training DVD

This program provides a fresh approach to quality customer service in the hospitality industry. This film is appropriate for all employees in this industry.

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What's Your Pickle? - DVD

In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country Learn more
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Keeping the Good Ones - Video on DVD

Keeping the Good Ones - Video on DVD

Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. Learn more
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Standard Hospitality Package (15 Programs On 2 DVDs)

Standard Hospitality Package (15 Programs On 2 DVDs)

Standard Hospitality Package (15-on-2)
15 DVDs and 1 CD-ROM of Written Materials. Learn more
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Managing the Drug-Free Workplace (DVD)

This new drug-free workplace video helps you meet mandated training requirements and provides guidance for your managers and supervisors. (DVD or Video Streaming) Learn more
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Hotel Safety Series - Bomb Threat Procedures - DVD

Bomb Threat Procedures - Bombing and the threat of being bombed are harsh realities in today's world. The public is becoming more aware of those incidents of violence and the potential for destruction and physical harm. Learn more

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Hospitality Industry - Housekeeping Safety DVD

Hospitality Industry - Housekeeping Safety DVD

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Hospitality Industry - Laundry Room Safety Basics DVD

Hospitality Industry - Laundry Room Safety Basics DVD

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Hospitality Industry - Valet Safety Training DVD

Hospitality Industry - Valet Safety Training DVD

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Just the Facts: Cake Decorating Training DVD

Beautify your cakes with direction from Chef Rick Forpahl, an experienced cake decorator. Learn proper hand techniques and how to use tools and equipment. He demonstrates basic decorating techniques including star, rosette, sweet pea, rose, stems, writing, and leaves. Learn more
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Drop By Drop - Subtle Discrimination Training DVD

Video Streaming Also Available!

This diversity program, Drop by Drop, demonstrates how the small slights, subtle discrimination and tiny injustices can add up to big problems in your workplace! Learn more

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What do You Say? - DVD

What do You Say? - DVD

Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately Learn more
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It’s Up to You: Stopping Sexual Harassment (2-Part Series)

With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. Free Preview Learn more
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How to Connect in Business...in 90 seconds or less - DVD

How to Connect in Business...in 90 seconds or less - DVD

Free Online Preview Available!

How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet.

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Love 'em Or Lose 'em: Employee Retention - DVD

Love 'em Or Lose 'em: Employee Retention - DVD

Release - 2000

Video Streaming Also Available

Everyone is aware that employee retention is a growing and expensive problem for companies today.

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