Customer Service Training
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Customer Service Counts (DVD)
New 2013 Release!
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. Learn more
Customer Service Collection (7 Courses)
This Comprehensive 8-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business. Learn more
Customer Service: The Telephone Connection - DVD
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
50 Activities for Achieving Excellent Customer Service w/CD
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
Dealing with the Irate Customer II (DVD)
Video Steaming Also Available!
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. Learn more
Service Impact Series (5 DVD Set)
Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Learn more
The Right Words at the Right Time...Customer Service Recovery for Business (DVD)
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. Learn more
Give`em the Pickle! (DVD)
Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. Learn more
Customer Service Recovery for Healthcare: The Right Words at the Right Time DVD
When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member. Learn more
Customer Service Combination Package (2 Courses)
Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
Customer-Centric Innovation - DVD
by Lara Lee - Chief Innovation and Operating Officer, Continuum
According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. Learn more
Customer Service In Long-Term Care: Making It World-Class (DVD)
Video Streaming Also Available
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class Learn more
Continuous Process Improvement - Facilitator Kit
Packaged Training Program: Integrated Curriculum
Don't be fooled by the myth that just because a process worked well in the past that theirs no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. Learn more
20 Reproducible Customer Service Workshops (Vol. 1) Print
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Learn more
Who Cares? (DVD)
Available for Video Streaming!
A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more
Customer Service Skills Profile Leader's Guide
This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
Credibility Through Honesty DVD
Discover How to Be Honest About Service Problems – And Boost Your Company’s Image! Learn more
When the Phone Rings: Telephone Skills for Better Service - DVD
Video Steaming Also Available!
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. Learn more
The Difficult Guest - DVD
The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters Learn more
The Difficult Guest & The Guest, 2nd Edition - DVD Combo
This best-selling video package has become the gold standard for how to handle customers and produce a positive outcome from difficult situations. Learn more
25 Reproducible Activities for Customer Service Excellence
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities.
There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
Customer Service Excellence - Facilitator Kit
Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more
What's Your Pickle? - DVD
In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country Learn more
The Guest (2nd Edition) DVD
The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Learn more