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More Hot Topics:  Telephone Skills  |  Sales Skills  |  Difficult Customers  |  Retail


Customer Service Counts (DVD)

New 2013 Release!

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. Learn more

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Customer Service Collection (7 Courses)

This Comprehensive 8-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business.

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Customer Service: The Telephone Connection - DVD

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
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20 Reproducible Workshops for Listening Skills (Electronic Delivery)

20 Reproducible Workshops for Listening Skills (Electronic Delivery)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. Learn more
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50 Activities for Achieving Excellent Customer Service w/CD

50 Activities for Achieving Excellent Customer Service w/CD

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations Learn more
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Dealing with the Irate Customer II (DVD)

Video Steaming Also Available!

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Service Impact Series (5 DVD Set)

Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Learn more
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Customer Service Training Video Starter Library

Customer Service Training Video Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer! Learn more
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The Right Words at the Right Time...Customer Service Recovery for Business (DVD)

The Right Words at the Right Time...Customer Service Recovery for Business (DVD)

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. Learn more
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Give`em the Pickle! (DVD)

Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. Learn more
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Customer Service Recovery for Healthcare: The Right Words at the Right Time DVD

Customer Service Recovery for Healthcare: The Right Words at the Right Time DVD

When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member. Learn more
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The BEAR Essentials of Business (DVD)

Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Learn more
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Customer Service Combination Package (2 Courses)

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
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Telephone Skills at Work (DVD)

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more
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Interpersonal Skills Training for Information Technology Professionals Instructor's Kit

Interpersonal Skills Training for Information Technology Professionals Instructor's Kit

Now trainers have a valuable resource to help them teach IT professionals these vital interpersonal skills. Interpersonal Skills Training for Information Technology Professionals is organized into five sections focused on these key interpersonal skills Learn more
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Customer-Centric Innovation - DVD

by Lara Lee - Chief Innovation and Operating Officer, Continuum

According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. Learn more
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Telephone Training DVD Set

Telephone Training DVD Set

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone. Learn more
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Customer Service In Long-Term Care: Making It World-Class (DVD)

Video Streaming Also Available

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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Winning Telephone Tips (DVD)

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit. Learn more
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Continuous Process Improvement - Facilitator Kit

Continuous Process Improvement - Facilitator Kit

Packaged Training Program: Integrated Curriculum

Don't be fooled by the myth that just because a process worked well in the past that theirs no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. Learn more

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Winning Customer Loyalty... Exceed Customer Expectations (DVD)

Volume Two Winning Customer: Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising. Learn more
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20 Reproducible Customer Service Workshops (Vol. 1) Print

20 Reproducible Customer Service Workshops (Vol. 1) Print

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Learn more
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Winning Customer Loyalty Video Training Library

Winning Customer Loyalty Video Training Library

The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2). Learn how to avoid angry customers and build lifetime relationships. Make your customers your best salespeople. Learn more
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Who Cares? (DVD)

Available for Video Streaming!

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more

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Winning Customer Loyalty... Eliminate Customer Turnoffs (DVD)

In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Learn more
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