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Related Topics:  Telephone Skills  |  Sales Skills  |  Difficult Customers  |  Retail


Customer Service Combination Package (2-Courses)

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
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Customer Service Collection (7-Courses)

This Comprehensive 7-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business.

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  reg. $1,200.00
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Customer Service: The Telephone Connection - DVD

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
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Professional Email Etiquette - DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

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Customer Service Gone Viral (DVD)

Customer Service Gone Viral (DVD)

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution. Learn more
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Customer Service Counts (DVD)

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. Learn more
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Dealing with the Irate Customer II (DVD)

Video Steaming Also Available!

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Service Impact Series (5 DVD Set)

Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Learn more
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Customer Service Training Video Starter Library

Customer Service Training Video Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer! Learn more
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The Right Words at the Right Time...Customer Service Recovery for Business (DVD)

The Right Words at the Right Time...Customer Service Recovery for Business (DVD)

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. Learn more
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Give`em the Pickle! (DVD)

Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. Learn more
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50 Activities for Achieving Excellent Customer Service w/CD

50 Activities for Achieving Excellent Customer Service w/CD

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations Learn more
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Customer Service Recovery for Healthcare: The Right Words at the Right Time DVD

Customer Service Recovery for Healthcare: The Right Words at the Right Time DVD

When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member. Learn more
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Telephone Skills at Work (DVD)

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more
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Telephone Courtesy: You Are the Company - DVD

This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn more
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Customer-Centric Innovation - DVD

by Lara Lee - Chief Innovation and Operating Officer, Continuum

According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. Learn more
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Customer Service In Long-Term Care: Making It World-Class (DVD)

Video Streaming Also Available

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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Winning Telephone Tips (DVD)

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit. Learn more
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Who Cares? (DVD)

Available for Video Streaming!

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more

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Customer Service Skills Profile Leader's Guide

Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver. Learn more
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The Guest (2nd Edition) DVD

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Learn more
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Customer Service Basics: Service with a Smile

In this humorous video that is reminiscent of “The Office”, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he’ll be leading a training seminar on good customer service. Learn more
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Cultural Competency: Problem Solving (DVD)

Video Steaming Also Available!

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. Learn more
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The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions. Learn more
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Credibility Through Honesty DVD

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image! Learn more
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When the Phone Rings: Telephone Skills for Better Service - DVD

Video Steaming Also Available!

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

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The Difficult Guest - DVD

The Difficult Guest - DVD

The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters

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Service for All: Customer Service in a Diverse World - DVD

Video Streaming Also Available

This customer service DVD helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service—regardless of age, ethnicity or national origin. Learn more

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Serving Customers with Disabilities - DVD

Serving Customers with Disabilities - DVD

Also Available for Video Streaming!

This program helps viewers increase their awareness of the special needs of customers who are disabled.

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25 Reproducible Activities for Customer Service Excellence (Print Version)

25 Reproducible Activities for Customer Service Excellence (Print Version)

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service. Learn more

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Customer Service Excellence - Facilitator Kit

Customer Service Excellence - Facilitator Kit

Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. Learn more

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What's Your Pickle? - DVD

In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country Learn more
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The Basics of Profitable Customer Service (DVD)

Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. Learn more
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Johnny the Bagger: A True Story of Customer Service (DVD)

Johnny the Bagger: A True Story of Customer Service (DVD)

Johnny the Bagger®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Learn more
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Cultural Competency: Just Good Healthcare (DVD)

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs Learn more
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