Retailing

Courage to Coach - Retail

Working in a retail environment means that you’re supervising a wide range of employees with varying levels of skill and enthusiasm. When those employees aren’t meeting your expectations, it’s up to you to give them some guidance; let them know something’s wrong and come up with a way to solve it. Learn more

Building Retail Brands to Drive Value - DVD

Successful brands adapt to the changing needs of their customers. They grow from their base of brand-loyal return buyers who support price premiums and healthy profit margins. Learn more

The Retailing Industry - DVD

Retailing is no longer a supply-based industry, it is now consumer-led the world over, and this trend will intensify. What store format is likely to succeed in the future? How will supply and distribution systems provide a competitive edge? In developed countries, saturated markets and low population growth mean that the successful retailer will have to expand into growth markets, but how, and where are the emerging markets? Leading retailers from around the world discuss consumer trends, merchandising, marketing, new technologies, and strategies for growth. (39 minutes)

Produced - 1995

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The Multicultural Customer - DVD

This Program is Also Available for Video Streaming!

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

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Harassment Is (Retail Version) - DVD

Released - 2005

Video Streaming Also Available

Harassment represents one of the most destructive workplace issues faced by public and private employers today.

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How to Lose Customers Without Really Trying - DVD

Featuring John Cleese, Produced - 1989

Free Preview

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Who Cares? - DVD

Video Streaming Also Available

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization Learn more

WAYMISH - DVD

>A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer Learn more

It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD

With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown.  The answer is It’s Up to You: Stopping Sexual Harassment, a complete and updated tool for managers and employees alike. This series uses real-world situations and a knowledgeable host to help your organization understand and stop sexual harassment behavior. Settings include office, healthcare, manufacturing, retail, education, and hospitality.

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Sexual Harassment: Is It or Isn't It? For Retail - DVD

Sexual Harassment: Is It or Isn't It? for the Retail Industry is a video-based training program with interactive vignettes designed to stimulate discussion about the not-so-obvious forms of sexual harassment and the hostile work environment it can create. Learn more

As Simple As Respect - DVD

Free Online Preview Available!

This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more

The Art of Selling - DVD

The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. Learn more

Harassment Is (Office Version) - DVD

Video Streaming Also Available

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

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Complaints and Quality Management - DVD

Produced - 1994

This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue. Learn more

Customer Service Zone - DVD

Produced - 2007

Customer Service Zone Free Preview

In the galaxy of customer service, Curt Hinderman’s lost in space.

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Three Cornerstones of Customer Service and Selling - DVD

Video Streaming Also Available!

Teach your staff how to ask the questions that will lead to a sale, and how to listen to customers so that they leave with exactly what they want. Learn more

The Angry Customer - New! (DVD)

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more

Day to Day Business in a Café - DVD

There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a café such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. Learn more

Serving Customers with Disabilities - DVD

Also Available for Video Streaming!

This program helps viewers increase their awareness of the special needs of customers who are disabled.

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A Better Way - DVD

Discover a new perspective to the concept of 'win-win' with A Better Way, the story of three South African retailers faced with finding a new approach to their businesses.

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Workplace Violence Audio Conference on CD

Workplace violence goes well beyond the well-publicized incidents of co-workers being shot on the job. It includes threats and attacks by customers or clients, assaults by criminals, and even domestic disputes that spill over onto the jobsite. Learn more

Marketing for Beginners - DVD

A Case Study in Retail

Free Online Preview

This case study approach features a small business management expert looking at two retail businesses run by two brothers, selling similar products but operating from two very different locations.

Duration: 23 minutes
Captions: No
Year: 2001

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Leading by Example: Organizational Success Through Reciprocal Altruism- DVD

George Zimmer has succeeded in the retail industry by breaking many of the industry rules—especially those rules that seem to call for employees to receive low pay, little training, and lots of part-time work. Learn more

Steps to Supervisory Success - (5 DVD Set)

Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results. Learn more

Ethics and the Consumer - DVD

We as consumers all love a bargain, but when you are paying only $5 for a t-shirt, maybe it's time to ask some questions. What can you do to ensure you make informed and ethical consumer choices? How does globalization impact on our consumer decisions? Learn more