Retail Training


Dealing with the Irate Customer II (DVD)

(DVD or Video Streaming)

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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The Right Words at the Right Time... Customer Service Recovery for Retail

The Right Words at the Right Time... Customer Service Recovery for Retail

The Right Words at The Right Time presents your staff with a wide variety of realistic and challenging situations, from the suspicious customer who accuses an employee of ringing up the wrong prices, to the hostile customer who belittles an employee about their extended warranty program. Learn more
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Johnny the Bagger: A True Story of Customer Service Training DVD

Johnny the Bagger: A True Story of Customer Service Training DVD

Video Streaming Also Available

Johnny the Bagger®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Learn more
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Marketing to Multi-Ethnic Consumers DVD

Marketing to Multi-Ethnic Consumers DVD

It's no longer practical to address the consuming public as one entity. The US is experiencing significant growth in the different ethnicities with each requiring special attention to their purchasing needs. Learn more
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Creating the Repeat Customer - DVD

(DVD or Video Streaming) Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back. Learn more
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Retail Site Selection - DVD

Retail Site Selection - DVD

Discusses the important considerations for entrepreneurs in selecting retail locations. Covers freestanding sites, business-associated sites, renovated CBDs, and planned shopping centers. Learn more
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Multiculturalism: How Retailers Reposition Themselves to Address Ethnic Diversity DVD

Multiculturalism: How Retailers Reposition Themselves to Address Ethnic Diversity DVD

In a time where the "one size fits all" concept no longer serves the needs of all consumers, retailers are making special efforts to tailor their inventories to appeal to African Americans, Hispanics, and Asian Americans along with their Caucasian counterparts. Learn more
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The Courage to Coach - Retail Training Video

Working in a retail environment means that you’re supervising a wide range of employees with varying levels of skill and enthusiasm. When those employees aren’t meeting your expectations, it’s up to you to give them some guidance; let them know something’s wrong and come up with a way to solve it. Learn more
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Retailing in Europe - DVD

Retailing in Europe - DVD

Compares and contrasts retailing in Western Europe with retailing in the United States. Discusses supermarkets, hypermarkets, franchising, apparel retailers, auto dealers, etc. Special topics include social/cultural differences and retail implications of the European Union. 2000 ed. 28 min. Learn more
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Customer Service Counts Training DVD

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming) Learn more
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Professional Retail Selling - DVD

Professional Retail Selling - DVD

Provides an overview of the selling skills needed in the retail setting. Covers the principles of retail selling such as asking questions, closing techniques, and suggestion selling. 1992 ed. 19 min. Learn more
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Building Retail Brands to Drive Value - DVD

Successful brands adapt to the changing needs of their customers. They grow from their base of brand-loyal return buyers who support price premiums and healthy profit margins. (DVD or Video Streaming) Learn more

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Who Cares? (DVD)

Available for Video Streaming!

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more

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So HELP Me - Supervisor Edition (DVD)

So HELP Me - Supervisor Edition (DVD)

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Learn more
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LEAKPROOF: 8 Privacy Principles - DVD

Video Streaming Also Available!

Strengthen customer trust, tighten privacy policies and increase your bottom line with LEAKPROOF: 8 Privacy Principles. Featuring eight guidelines given by the Organisation for Economic Cooperation and Development (OECD), this new program shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

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What do You Say? - DVD

What do You Say? - DVD

Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately Learn more
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So HELP Me: Employee Edition DVD

So HELP Me: Employee Edition DVD

Video Steaming Also Available!

“So HELP Me” (Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employee Learn more
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The ART of Customer Service Training DVD

(DVD or Video Streaming) This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

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The Multicultural Customer - DVD

Video Steaming Also Available!

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

 

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Fashion Retailing - DVD

Fashion Retailing - DVD

Today, fashion retailing has expanded far past the brick and mortar environments of the past. Learn more
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Value Shopping in America: A Major Force in Retailing DVD

Value Shopping in America: A Major Force in Retailing DVD

While the 80s were the era of indulgence, the 90s are the era of value shopping. A real growth market in retailing is the off-price segment with chains like T J Maxx, Burlington Coat Factory, and Steinmart. Learn more
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Retail Employee Safety Training DVD

Retail Employee Safety - Safety in a retail environment is an important part of your job responsibilities and should be accepted as a routine part of your work. Learn more

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Glad I Could Help: Real Customer Service Situations for Discussion (DVD)

There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.

Video Streaming Also Available

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Supermarket Customer Service Training DVD

Supermarket Customer Service program provides tips on improving customer service. Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity. Learn more
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The Guest 2nd Edition Video

The Guest 2nd Edition Video

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Learn more
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Multi-Channel Retailing DVD

Multi-Channel Retailing DVD

Today's consumer has other options to satisfy their needs besides brick and mortar retail operations. Many traditional chains now call themselves multichannel retailers with both on-site and off-site divisions. Learn more
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Wednesday's Touch - Every customer has a story... DVD

This video tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. (DVD or Video Streaming) Learn more
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Merchandise Sourcing in the Global Market DVD

Merchandise Sourcing in the Global Market DVD

Merchandise buyers once faced a simpler marketplace. The domestic market provided most needs, with occasional foreign sourcing. Learn more
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The Buyer Visits the Market to Make the Purchase DVD

The Buyer Visits the Market to Make the Purchase DVD

Once the buyer has made actual purchase plans, the next stop is the market visit. At the retailer's home office, the general merchandise and divisional merchandise managers make certain that the buyer's plans have been properly prepared. Learn more
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Fashion Display Skills DVD

Fashion Display Skills DVD

Goes beyond basic display to a hands-on, step-bystep approach to developing display building skills. Techniques shown in depth are the dressing of a mannequin, dressing a shirt form, dressing a coat form, and the enhancing of waterfall displays. 2000 ed. 20 min. DVD Learn more
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Retail Security (DVD)

Retail Security program is simply trying to make all employees aware of their responsibility to the company and their families that shrinkage in any form is jeopardizing their job. Learn more
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Planning the Purchase: Retail Buying DVD

Planning the Purchase: Retail Buying DVD

One of the most important factors in the success of any retailer's operation is the purchase of merchandise. To maximize profits, buyers and merchandisers must carefully plan their purchases. Learn more
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Retailing Trends in the New Millennium DVD

Retailing Trends in the New Millennium DVD

Some retailing trends of the new millennium include entertainment-oriented shopping centers, themed environments, supermarket expansion into atypical product mixes, designer and manufacturer retail flagships, and the continuous explosion of "off-site retailing" with E-tailing as its centerpiece. Learn more
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Harassment Is - Retail Trainng Video / DVD

Harassment Is - Retail Trainng Video / DVD

Harassment represents one of the most destructive workplace issues faced by public and private employers today.

Released - 2005

Video Streaming Also Available

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As Simple As Respect (DVD/Video)

Free Online Preview Available!

This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more

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