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Communication Skills Training

Conflicts in the Workplace: Sources & Solutions - DVD

Video Streaming Also Available! - Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. (Available in English & Spanish)

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Professional Email Etiquette - DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

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Communication Collection (4 Courses)

Good communication forms the foundation of every successful relationship, personal or professional. Communication skills are essential at every level of a business, whether it's employee to employee, employee to customer, or manager to employee. This set of four videos will ensure that everyone in your organization has the skills they need to represent your company well and get the job done. Learn more
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Undeliverable: Email Etiquette for Today's Workplace (DVD)

Undeliverable: Email Etiquette for Today's Workplace (DVD)

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news. Learn more
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Respect for People (DVD)

Video Steaming Also Available!

Respect at work is not just about "don't discriminate, don't harass, be nice." It's also about the "recognition of value." It's about creating an environment that engages and empowers employees; links personal growth and organizational success; allows employees to contribute their maximum potential; and rewards them for their daily contributions. Learn more
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Powerful Presentations (DVD)

How to Speak with Impact and Persuade with Ease

How is it that the world’s top presenters seem to effortlessly keep audiences on the edge of their seats? How do they sell themselves and their message with ease? In this interactive, workshop-style seminar, you learn the secrets of messaging and persuasion that will help you breathe life into your presentations.

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Criticism: Giving and Taking - DVD

Video Steaming Also Available! - Being able to give and take criticism is an essential part of every job. In this popular video, two employees have communication issues that affect the entire company.

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Workplace Communication Skills (DVD)

Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted. Learn more
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Supervisor on the Scene: Coaching for Performance (DVD)

From Little League to professional sports, coaches lead their teams, motivating them to perform at their best. This, essentially, is what supervisors do at work, helping people gain the skills and knowledge to perform a task. Learn more
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Minimizing Gender Biases in the Workplace (DVD)

by Shelley Correll

We can minimize gender bias by knowingly avoiding stereotypes as shortcuts. Additional strategies include setting clear evaluation criteria before the evaluation process begins and then adhering to them, holding decision makers accountable for their decisions, measuring and reporting our organization’s progress in gender fairness, and legitimating women leaders by vouching for their competence. Learn more
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How to Write and Deliver Great Speeches - DVD

Video Steaming Also Available!

Learn how to connect with your audience, how to become an expert on your topic, and what you can do to keep your nerves in check. Learn more
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Supervisor on the Scene: Communication (DVD)

Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership. Learn more
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Everybody Wins: How to Turn Conflict into Collaboration (DVD)

Everybody Wins: How to Turn Conflict into Collaboration (DVD)

Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements. Learn more
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People-First Management: Creating a Culture of Trust - DVD

by Daniel P. Amos - Chairman and CEO, AFLAC

The head of Aflac knows from success and it didn’t take a magic formula for him to achieve it. He believes that two communication philosophies—listening to employees and setting clear expectations—have propelled Aflac to their current status. Learn more
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Advanced Body Language DVD

Nonverbal Communication Skills for Greater Understanding

Studies consistently demonstrate that words are only a small piece of the communication puzzle. There is much more that happens at a subconscious level that impacts our ability to connect with others and be truly understood.

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Relating to Others Workshop Series

Relating to Others Workshop Series

This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing. Learn more
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How To Make Winning Presentations (DVD)

How To Make Winning Presentations (DVD)

Video Streaming Available! One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Learn more
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Communication Breakdown - Training DVD

Release - 2007

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

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A.C.E. It! How To Solve Tough Workplace Problems (DVD)

A.C.E. It! How To Solve Tough Workplace Problems (DVD)

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It! Learn more
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Succeed By Listening (DVD)

An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-Allen. Learn more
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50 Communication Activities, Icebreakers & Exercises - Download

50 Communication Activities, Icebreakers & Exercises - Download

Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. Learn more

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Listening Effectiveness Profile Facilitator's Guide

Listening Effectiveness Profile Facilitator's Guide

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively. Learn more
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Social Media Manners: Polite Behavior in the Social Media World DVD

Social Media Manners: Polite Behavior in the Social Media World DVD

Social media is a whole new universe when it comes to manners and etiquette. Manners used to be something that happened in person, but today we conduct many of our relationships online and the rules and courtesies can be a little unclear. Learn more
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The Art of Networking - DVD

The Art of Networking covers a wide range of practical examples, from gracefully joining a group of strangers at a reception, to the correct way of presenting or accepting a business card, to the secrets of getting a busy decision maker to take your call. Learn more
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Supervisor on the Scene: Decision Making (DVD)

Supervisors are paid to make decisions, and they need to be good at it because their choices affect employees and the organization's bottom line. Learn more
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Four Generations: The Greatest Potential (DVD)

Video Streaming Also Available

With four generations in today's workplace, differences in attitudes, values, and communication can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity. But these differences need not be barriers to a bigger bottom line. Learn more

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Business Basics Series: Business Writing DVD

Business Basics Series: Business Writing DVD

This easy-to-understand video teaches students to write professional documents using business language. Your class will master the forms for letters, emails and more! Learn to do it the “write” way! Learn more
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Interpersonal Skills Training for Information Technology Professionals Instructor's Kit

Interpersonal Skills Training for Information Technology Professionals Instructor's Kit

Now trainers have a valuable resource to help them teach IT professionals these vital interpersonal skills. Interpersonal Skills Training for Information Technology Professionals is organized into five sections focused on these key interpersonal skills Learn more
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Supervisor on the Scene: Training Job Skills (DVD)

Help supervisors conduct a successful training session with Supervisor on the Scene: Training Job Skills. Learn more
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Open Mind Open World: Improving Intercultural Interactions (DVD)

Open Mind Open World: Improving Intercultural Interactions (DVD)

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions. Learn more
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Soft Skills Development Package

Soft Skills Development Package

Soft skills—such as teamwork, communication, and problem solving—are essential for achieving academic and career success. Learn more
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Tough Talks: How to Tackle Difficult Topics Smoothly and Effectively - On CD

Tough Talks: How to Tackle Difficult Topics Smoothly and Effectively - On CD

In order to keep your organization moving in the right direction, it's crucial for you to not only master the art of having difficult conversations with employees, but also to give your managers the confidence they need to coach employees before things get out of hand. Learn more
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Keep the Peace at Work: Conflict Management Tactics for Supervisors and HR - on CD

Keep the Peace at Work: Conflict Management Tactics for Supervisors and HR - on CD

In order to keep your employees safe and happy, and your organization productive and efficient, it's crucial for you to understand how to manage and prevent workplace conflict -- and how to train your supervisors. Learn more
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Conflict Resolution Strategies DVD Kit

Conflict Resolution Strategies drives home the message that we usually can’t avoid ignore these conflicts, but we can learn how to deal with them. Learn more
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20 Reproducible Workshops for Listening Skills (Electronic Delivery)

20 Reproducible Workshops for Listening Skills (Electronic Delivery)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. Learn more
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