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Conflicts in the Workplace: Sources & Solutions - DVD

Video Streaming Also Available! - Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

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Supervisor on the Scene: Coaching for Performance (DVD)

From Little League to professional sports, coaches lead their teams, motivating them to perform at their best. This, essentially, is what supervisors do at work, helping people gain the skills and knowledge to perform a task. Learn more
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Supervisor on the Scene: Communication (DVD)

Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership. Learn more
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Workplace Communication Skills (DVD)

Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted. Learn more
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Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

In todayís job market, individuals will find it hard to keep a good job if they lack the soft skills to successfully handle workplace situations. Provide job seekers with tools for career success using the new Soft Skills Solutions. Individual booklets offer practice activities and exercises prepare job seekers with the necessary soft skills to achieve their career goals. Learn more
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Respect for People (DVD)

Video Steaming Also Available!

Respect at work is not just about "don't discriminate, don't harass, be nice." It's also about the "recognition of value." It's about creating an environment that engages and empowers employees; links personal growth and organizational success; allows employees to contribute their maximum potential; and rewards them for their daily contributions. Learn more
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Supervisor on the Scene: Decision Making (DVD)

Supervisors are paid to make decisions, and they need to be good at it because their choices affect employees and the organization's bottom line. Learn more
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Minimizing Gender Biases in the Workplace (Online Video)

by Shelley Correll

We can minimize gender bias by knowingly avoiding stereotypes as shortcuts. Additional strategies include setting clear evaluation criteria before the evaluation process begins and then adhering to them, holding decision makers accountable for their decisions, measuring and reporting our organizationís progress in gender fairness, and legitimating women leaders by vouching for their competence. Learn more
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Supervisor on the Scene: Training Job Skills (DVD)

Help supervisors conduct a successful training session with Supervisor on the Scene: Training Job Skills. Learn more
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Conflict Resolution Strategies DVD Kit

Conflict Resolution Strategies drives home the message that we usually canít avoid ignore these conflicts, but we can learn how to deal with them. Learn more
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Exploring Human Nature DVD

Release - 2013 Professor Emeritus of Psychology, Stanford University - Narrated by Dr. Zimbardo, this fascinating program offers insights into the underlying forces driving individual and group behavior. Learn more
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Influence & Negotiation Collection (10 DVD Programs)

Influence & Negotiation Collection (10 DVD Programs)

Weíve bundled ten briefings together into this collection thatís sure to put you on the right track to developing behaviors that will enhance your position of power and influence. Learn more
  reg. $995.00
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Ouch! Your Silence Hurts - DVD

Video Steaming Also Available!

Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

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EXCEL- Training, Coaching & Delegating DVD Workshop

EXCEL- Training, Coaching & Delegating DVD Workshop

This 1/2 day, instructor led workshop includes a leaders guide, participant booklet, DVD video footage, and power point slides. Managers will learn several important techniques to improve the related cluster of competencies: training, coaching and delegating. Skills will include: Using a 6-step job-aid to plan employee training, Making learning interactive, Organizing rapid training by Train-Respond-Provide Feedback, Using a job-aid to implement delegating. Learn more
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Coaching For Peak Employee Performance: Facilitation Kit

Coaching For Peak Employee Performance: Facilitation Kit

Help Others Achieve Optimal Success

Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Learn more

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50 Communication Activities, Icebreakers & Exercises - Download

50 Communication Activities, Icebreakers & Exercises - Download

Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. Learn more

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Professional Email Etiquette - DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

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Leadership at Every Level DVD

Video Streaming Also Available! - This video begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances.

 

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50 Activities for Conflict Resolution (PDF Download)

50 Activities for Conflict Resolution (PDF Download)

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Learn more

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Customer Service: The Telephone Connection - DVD

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
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Gateways to Inclusion DVD

by Sondra Thiederman

Gateways to Inclusion: Turning Tense Moments into Productive Conversations is our latest program. Featuring Sondra Thiederman, this comprehensive training program shows how painful and disruptive diversity disasters can be, and offers simple tools to help your people turn these uncomfortable situations into productive conversations. Learn more
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Effective Listening Workshop

Effective Listening Workshop

This workshop presents techniques for accurately interpreting both verbal and non-verbal aspects of a message in order to improve overall job performance. Participants will analyze a series of barriers to effective listening and methods to successfully overcome them. The workshop is designed for all employees, managers, supervisors, and leaders whose productivity and performance depends upon superior listening, comprehension, and concentration skills. Learn more
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Responsible Business Communication - DVD

In a world where virtually anything scribbled or typed may be considered business-related, it is critically important to follow some basic rules of business correspondence. Failure to do so could result in far-reaching, often unforeseen legal implications. Any email, fax, handwritten note, calendar entry, or even an annotation in the margins can be archived and become part of a communication chain that can cost your company time, money and even its reputation. Learn more
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Four Generations: The Greatest Potential - DVD

Video Streaming Also Available

With four generations in today's workplace, differences in attitudes, values, and communication can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity. Learn more

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Negotiating Essentials - eBook

Negotiating Essentials - eBook

The ability to negotiate is a skill which everyone should have. With the ability to negotiate you can take charge of your life, your finances and your destiny. If you feel that others are simply born with the skill to negotiate, you should know that everyone can learn this wonderful skill. Learn more
  reg. $49.95
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