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Communication Skills Training

Conflicts in the Workplace: Sources & Solutions - DVD

(DVD or Video Streaming) Workplace conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. (Available in English & Spanish)

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Communication Skills for Managers (e-Learning Course)

Communication Skills for Managers (e-Learning Course)

Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. (8-Courses) Learn more
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Professional Email Etiquette - DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

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Bud to Boss e-Learning Toolkit

Bud to Boss e-Learning Toolkit

Bud to Boss e-Learning Toolkit® of 20 e-learning courses has been designed specifically to address the needs of anyone who is new to supervising and managing others. Bud to Boss provides the foundation needed to take on this new position and move forward in your career. Learn more
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Communication Collection (4 Courses)

Good communication forms the foundation of every successful relationship, personal or professional. Communication skills are essential at every level of a business, whether it's employee to employee, employee to customer, or manager to employee. This set of four videos will ensure that everyone in your organization has the skills they need to represent your company well and get the job done. Learn more
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Communicating with Others (e-Learning Course)

Communicating with Others (e-Learning Course)

Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. (5-Courses) Learn more
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Conflict Management Skills (e-Learning Course)

Conflict Management Skills (e-Learning Course)

Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. (5-Courses) Learn more
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Undeliverable: Email Etiquette for Today's Workplace (DVD)

Undeliverable: Email Etiquette for Today's Workplace (DVD)

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news. Learn more
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Respect for People (DVD)

Video Steaming Also Available!

Respect at work is not just about "don't discriminate, don't harass, be nice." It's also about the "recognition of value." It's about creating an environment that engages and empowers employees; links personal growth and organizational success; allows employees to contribute their maximum potential; and rewards them for their daily contributions. Learn more
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Powerful Presentations (DVD)

How to Speak with Impact and Persuade with Ease

How is it that the world’s top presenters seem to effortlessly keep audiences on the edge of their seats? How do they sell themselves and their message with ease? In this interactive, workshop-style seminar, you learn the secrets of messaging and persuasion that will help you breathe life into your presentations.

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Criticism: Giving and Taking - DVD

(DVD or Video Streaming) Being able to give and take criticism is an essential part of every job. In this popular video, two employees have communication issues that affect the entire company. Learn more
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Workplace Communication Skills (DVD)

Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted. Learn more
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Supervisor on the Scene: Coaching for Performance (DVD)

From Little League to professional sports, coaches lead their teams, motivating them to perform at their best. This, essentially, is what supervisors do at work, helping people gain the skills and knowledge to perform a task. Learn more
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Minimizing Gender Biases in the Workplace (DVD)

by Shelley Correll

We can minimize gender bias by knowingly avoiding stereotypes as shortcuts. Additional strategies include setting clear evaluation criteria before the evaluation process begins and then adhering to them, holding decision makers accountable for their decisions, measuring and reporting our organization’s progress in gender fairness, and legitimating women leaders by vouching for their competence. (DVD or Video Streaming) Learn more
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Building Your Leadership Skills (e-Learning Course)

Building Your Leadership Skills (e-Learning Course)

Individuals build leadership skills that can help in any role, whether the person is an individual contributor, new supervisor or experienced manager. (10-Courses) Learn more
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Writing to Get Things Done® e-Learning Toolkit

Writing to Get Things Done® e-Learning Toolkit

Writing to Get Things Done® Toolkit will improve productivity by teaching how to use writing as a powerful tool for getting things done. Learners will improve their on-the-job writing skills—writing clear, easy-to-read emails, letters, memorandums, meeting minutes, procedures, trip reports, and technical reports. Learn more
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Delivering Great Web Presentations (e-Learning Course)

Delivering Great Web Presentations (e-Learning Course)

Discover what you must do to create accountability and set goals with your remote team. (3-courses) Learn more
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How to Write and Deliver Great Speeches - DVD

(DVD or Video Streaming) Learn how to connect with your audience, how to become an expert on your topic, and what you can do to keep your nerves in check. Learn more
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Social Media at Work (DVD)

(DVD or Video Streaming) Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity. Learn more
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Supervisor on the Scene: Communication (DVD)

Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership. Learn more
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Consciously Overcoming Unconscious Bias (DVD)

Video Streaming Also Available!
Consciously Overcoming Unconscious Bias is a conversational, easy-to-use program that shows how unconscious bias, micro-inequities, and micro-affirmations overlap in the workplace.

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Generations: M.E.E.T. for Respect in the Workplace (Manager/Employee Package)

Generations: M.E.E.T. for Respect in the Workplace (Manager/Employee Package)

Video Streaming Also Available

Generations turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration. Learn more
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Everybody Wins: How to Turn Conflict into Collaboration (DVD)

Everybody Wins: How to Turn Conflict into Collaboration (DVD)

Video Streaming Also Available

Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements. Learn more
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People-First Management: Creating a Culture of Trust - DVD

by Daniel P. Amos - Chairman and CEO, AFLAC

The head of Aflac knows from success and it didn’t take a magic formula for him to achieve it. He believes that two communication philosophies—listening to employees and setting clear expectations—have propelled Aflac to their current status. Learn more
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Advanced Body Language DVD

Nonverbal Communication Skills for Greater Understanding

Studies consistently demonstrate that words are only a small piece of the communication puzzle. There is much more that happens at a subconscious level that impacts our ability to connect with others and be truly understood.

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Relating to Others Workshop Series

Relating to Others Workshop Series

This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing. Learn more
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How To Make Winning Presentations (DVD)

How To Make Winning Presentations (DVD)

Video Streaming Available! One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Learn more
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Building Trust and Respect (e-Learning Course)

Building Trust and Respect (e-Learning Course)

Managers build the level of trust and respect they receive from their employees, peers and customers. (5-courses) Learn more
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Communication Breakdown - Training DVD

Release - 2007

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

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A.C.E. It! How To Solve Tough Workplace Problems (DVD)

A.C.E. It! How To Solve Tough Workplace Problems (DVD)

Video Streaming Also Available

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It! Learn more
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Succeed By Listening (DVD)

An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-Allen. Learn more
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50 Communication Activities, Icebreakers & Exercises - Download

50 Communication Activities, Icebreakers & Exercises - Download

Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. Learn more

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Listening Effectiveness Profile Facilitator's Guide

Listening Effectiveness Profile Facilitator's Guide

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively. Learn more
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Social Media Manners: Polite Behavior in the Social Media World DVD

Social Media Manners: Polite Behavior in the Social Media World DVD

Social media is a whole new universe when it comes to manners and etiquette. Manners used to be something that happened in person, but today we conduct many of our relationships online and the rules and courtesies can be a little unclear. Learn more
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The Art of Networking - DVD

The Art of Networking covers a wide range of practical examples, from gracefully joining a group of strangers at a reception, to the correct way of presenting or accepting a business card, to the secrets of getting a busy decision maker to take your call. Learn more
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