Communication Skills

 

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Professional Email Etiquette Trainng Video / DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

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Conflicts in the Workplace: Sources & Solutions - DVD

(DVD or Video Streaming) Workplace conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. (Available in English & Spanish)

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Email Basics (DVD)

Email Basics (DVD)

Almost 145 billion emails are sent every single day. This course will outline those rules so that every email sent is a professional one. Learn more
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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace (DVD)

Conflict Clock™ is designed to help your employees, leaders and teams respond to workplace conflicts successfully. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Learn more
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How to Write and Deliver Great Speeches - DVD

(DVD or Video Streaming) Learn how to connect with your audience, how to become an expert on your topic, and what you can do to keep your nerves in check. Learn more
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5 Minute Communication Activities

5 Minute Communication Activities

5 Minute Communication Activities are quick, easy, and memorable activities to break the ice, fill extra minutes of class time, and get students excited to learn. Learn more
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Powerful Presentations (DVD)

How to Speak with Impact and Persuade with Ease

How is it that the world’s top presenters seem to effortlessly keep audiences on the edge of their seats? How do they sell themselves and their message with ease? In this interactive, workshop-style seminar, you learn the secrets of messaging and persuasion that will help you breathe life into your presentations.

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Conflict Management Skills (e-Learning Course)

Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. (5-Courses) Learn more
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Workplace Communication Skills (DVD / Online Video)

Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted. Learn more
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Social Media at Work (DVD)

(DVD or Video Streaming) Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity. Learn more
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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace (Managers)

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement for successfully resolving workplace conflict - using the T.I.M.E.™ model. Learn more
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Criticism: Giving and Taking - Video on DVD

(DVD or Video Streaming) Being able to give and take criticism is an essential part of every job. In this popular video, two employees have communication issues that affect the entire company. Learn more
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Communicating with Others (e-Learning Course)

The ability to communicate in a professional manner can take you a long way in your career and in your personal life. You may not even realize how much communication impacts your day to day, but it does. That’s why it is so important that you learn to communicate at work. Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. (5-Courses) Learn more
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Resolving Conflict Is - Video/DVD

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration. Learn more
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How To Make Winning Presentations (DVD)

How To Make Winning Presentations (DVD)

Video Streaming Available! One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Learn more
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50 Activities for Dealing With Difficult Discussions at Work

50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators – in just a matter of minutes. Learn more
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Cross-Cultural Communication (DVD)

Video Streaming Available!

As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals.

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The Courage 2 Coach - Training DVD

Video Streaming Also Available

Let’s face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach. Learn more
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Bud to Boss e-Learning Toolkit

Bud to Boss e-Learning Toolkit® of 20 e-learning courses has been designed specifically to address the needs of anyone who is new to supervising and managing others. Bud to Boss provides the foundation needed to take on this new position and move forward in your career. Learn more
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Communication Skills for Managers (e-Learning Course)

Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. (8-Courses) Learn more
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Public Speaking - Video

Public Speaking - Video

Does the idea of speaking in front of an audience fill you with dread? Relax! The Standard Deviants will help you overcome your fear of public speaking and help you deliver your message with style and flair! Using proven attention-getters, illustrations and delivery suggestions, this DVD will help you organize your thoughts and present them in a clear and persuasive manner. Learn more
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Performance Talk Techniques for HR and Supervisors: How to Help Workers Reach Their Full Potential - Webinar On-Demand

Performance Talk Techniques for HR and Supervisors: How to Help Workers Reach Their Full Potential - Webinar On-Demand

Use this on-demand webinar for tips on how to give ongoing feedback that will effectively drive your employees’ performance for positive outcomes for the whole organization. Our presenter, a skilled HR consultant, will teach you how to tackle coaching and feedback to help employees reach success individually and for your organization. Learn more
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Let's T.A.L.K.: Handling the Difficult Performance Appraisal (DVD)

Video Streaming Also Available

Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better Learn more
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Undeliverable: Email Etiquette for Today's Workplace (DVD)

Undeliverable: Email Etiquette for Today's Workplace (DVD)

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news. Learn more
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Remote Leadership Toolkit (e-Learning Course)

Leading remote employees is now a fact of life. Over 80% of teams and 90% of projects have at least one member not physically located with the rest of the group. In addition, a recent study from GlobalWorkplaceAnalytics.com showed that the number of employees who telecommute more than one day per week increased over 79% from 2005 to 2012. Learn more
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Respect for People (Video / DVD)

Video Steaming Also Available! - Respect at work is not just about "don't discriminate, don't harass, be nice." It's also about the "recognition of value." It's about creating an environment that engages and empowers employees; links personal growth and organizational success; allows employees to contribute their maximum potential; and rewards them for their daily contributions. Learn more
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Business Basics Series: Business Writing DVD

Business Basics Series: Business Writing DVD

This easy-to-understand video teaches students to write professional documents using business language. Your class will master the forms for letters, emails and more! Learn to do it the “write” way! Learn more
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Everybody Wins: How to Turn Conflict into Collaboration (DVD)

Video Streaming Also Available

Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements. Learn more
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Supervisor on the Scene: Coaching for Performance (DVD)

From Little League to professional sports, coaches lead their teams, motivating them to perform at their best. This, essentially, is what supervisors do at work, helping people gain the skills and knowledge to perform a task. Learn more
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Generations: M.E.E.T. for Respect in the Workplace (Manager/Employee Package)

Video Streaming Also Available

Generations turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration. Learn more
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Minimizing Gender Biases in the Workplace (DVD)

by Shelley Correll

We can minimize gender bias by knowingly avoiding stereotypes as shortcuts. Additional strategies include setting clear evaluation criteria before the evaluation process begins and then adhering to them, holding decision makers accountable for their decisions, measuring and reporting our organization’s progress in gender fairness, and legitimating women leaders by vouching for their competence. (DVD or Video Streaming) Learn more
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Building Your Leadership Skills (e-Learning Course)

Individuals build leadership skills that can help in any role, whether the person is an individual contributor, new supervisor or experienced manager. (10-Courses) Learn more
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Writing to Get Things Done® e-Learning Toolkit

Writing to Get Things Done® Toolkit will improve productivity by teaching how to use writing as a powerful tool for getting things done. Learners will improve their on-the-job writing skills—writing clear, easy-to-read emails, letters, memorandums, meeting minutes, procedures, trip reports, and technical reports. Learn more
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Delivering Great Web Presentations (e-Learning Course)

Discover what you must do to create accountability and set goals with your remote team. (3-courses) Learn more
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Leaders Communication Toolkit

Leaders Communication Toolkit

Learn how to communicate in ways that clarify expectations, build healthy relationships, minimize conflicts, increase morale, and build bridges between the generations at work - it's all here in one easy-to-follow resource. Learn more
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