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Communication Skills Training

Conflicts in the Workplace: Sources & Solutions - DVD

Video Streaming Also Available! - Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

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Professional Email Etiquette - DVD

Video Streaming Also Available

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn more

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Minimizing Gender Biases in the Workplace (DVD)

by Shelley Correll

We can minimize gender bias by knowingly avoiding stereotypes as shortcuts. Additional strategies include setting clear evaluation criteria before the evaluation process begins and then adhering to them, holding decision makers accountable for their decisions, measuring and reporting our organization’s progress in gender fairness, and legitimating women leaders by vouching for their competence. Learn more
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Tough Talks: How to Tackle Difficult Topics Smoothly and Effectively - On CD

Tough Talks: How to Tackle Difficult Topics Smoothly and Effectively - On CD

In order to keep your organization moving in the right direction, it's crucial for you to not only master the art of having difficult conversations with employees, but also to give your managers the confidence they need to coach employees before things get out of hand. Learn more
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Criticism: Giving and Taking - DVD

Video Steaming Also Available! - Being able to give and take criticism is an essential part of every job. In this popular video, two employees have communication issues that affect the entire company.

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Workplace Communication Skills (DVD)

Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted. Learn more
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Supervisor on the Scene: Coaching for Performance (DVD)

From Little League to professional sports, coaches lead their teams, motivating them to perform at their best. This, essentially, is what supervisors do at work, helping people gain the skills and knowledge to perform a task. Learn more
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Respect for People (DVD)

Video Steaming Also Available!

Respect at work is not just about "don't discriminate, don't harass, be nice." It's also about the "recognition of value." It's about creating an environment that engages and empowers employees; links personal growth and organizational success; allows employees to contribute their maximum potential; and rewards them for their daily contributions. Learn more
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Supervisor on the Scene: Communication (DVD)

Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership. Learn more
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Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

In today’s job market, individuals will find it hard to keep a good job if they lack the soft skills to successfully handle workplace situations. Provide job seekers with tools for career success using the new Soft Skills Solutions. Individual booklets offer practice activities and exercises prepare job seekers with the necessary soft skills to achieve their career goals. Learn more
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People-First Management: Creating a Culture of Trust - DVD

by Daniel P. Amos - Chairman and CEO, AFLAC

The head of Aflac knows from success and it didn’t take a magic formula for him to achieve it. He believes that two communication philosophies—listening to employees and setting clear expectations—have propelled Aflac to their current status. Learn more
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The Manager's Pocket Guide to Dealing with Conflict

The Manager's Pocket Guide to Dealing with Conflict

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn conflict managment skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques via proper management. Learn more
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Relating to Others Workshop Series

Relating to Others Workshop Series

This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing. Learn more
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100 Reproducible Workshops (Electronic Delivery)

100 Reproducible Workshops (Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length. Learn more
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Rewards and Recognition: How to Give Employees What They Really Want - on CD

Rewards and Recognition: How to Give Employees What They Really Want - on CD

Whether you opt for individual rewards or some form of team recognition, highlighting the work of your top performers in a way that appeals to people from all backgrounds can be beneficial to your employees' attitudes toward their jobs as well as to your organization's future. Learn more
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How To Make Winning Presentations (DVD)

How To Make Winning Presentations (DVD)

Video Streaming Available! One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Learn more
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Managing Challenging Personality Types: Dealing with Bullies, Idea Killers & Smart Slackers - on CD

Managing Challenging Personality Types: Dealing with Bullies, Idea Killers & Smart Slackers - on CD

This is a must-have webinar on CD. Our presenter will provide concrete advice for managing challenging personality types, including how to deal with the difficult employee who can throw a wrench into everything simply by being himself and how to defuse the situations such types create. Learn more
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Communication Breakdown - Training DVD

Release - 2007

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

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A.C.E. It! How To Solve Tough Workplace Problems (DVD)

A.C.E. It! How To Solve Tough Workplace Problems (DVD)

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It! Learn more
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Succeed By Listening (DVD)

An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-Allen. Learn more
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50 Communication Activities, Icebreakers & Exercises - Download

50 Communication Activities, Icebreakers & Exercises - Download

Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. Learn more

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Listening Effectiveness Profile Facilitator's Guide

Listening Effectiveness Profile Facilitator's Guide

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively. Learn more
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The Art of Networking - DVD

The Art of Networking covers a wide range of practical examples, from gracefully joining a group of strangers at a reception, to the correct way of presenting or accepting a business card, to the secrets of getting a busy decision maker to take your call. Learn more
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Supervisor on the Scene: Decision Making (DVD)

Supervisors are paid to make decisions, and they need to be good at it because their choices affect employees and the organization's bottom line. Learn more
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Four Generations: The Greatest Potential - DVD

Video Streaming Also Available

With four generations in today's workplace, differences in attitudes, values, and communication can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity. Learn more

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Interpersonal Skills Training for Information Technology Professionals Instructor's Kit

Interpersonal Skills Training for Information Technology Professionals Instructor's Kit

Now trainers have a valuable resource to help them teach IT professionals these vital interpersonal skills. Interpersonal Skills Training for Information Technology Professionals is organized into five sections focused on these key interpersonal skills Learn more
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Supervisor on the Scene: Training Job Skills (DVD)

Help supervisors conduct a successful training session with Supervisor on the Scene: Training Job Skills. Learn more
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Open Mind Open World: Improving Intercultural Interactions (DVD)

Open Mind Open World: Improving Intercultural Interactions (DVD)

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions. Learn more
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Soft Skills Development Package

Soft Skills Development Package

Soft skills—such as teamwork, communication, and problem solving—are essential for achieving academic and career success. Learn more
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Conflict Resolution Strategies DVD Kit

Conflict Resolution Strategies drives home the message that we usually can’t avoid ignore these conflicts, but we can learn how to deal with them. Learn more
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20 Reproducible Workshops for Listening Skills (Electronic Delivery)

20 Reproducible Workshops for Listening Skills (Electronic Delivery)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. Learn more
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Crisis Management for HR: Master Media/Employee Relations When Your Organization Is Under Scrutiny - on CD

Crisis Management for HR: Master Media/Employee Relations When Your Organization Is Under Scrutiny - on CD

Don't miss this critical webinar. Our presenter, a seasoned crisis management professional, will guide you through a variety of media-management issues for HR, providing practical insight and tips on how to control possible public relations (and employee relations) damage that can adversely affect your company. Learn more
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Exploring Human Nature DVD

Release - 2013 Professor Emeritus of Psychology, Stanford University - Narrated by Dr. Zimbardo, this fascinating program offers insights into the underlying forces driving individual and group behavior. Learn more
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Responsible Business Communication - DVD

In a world where virtually anything scribbled or typed may be considered business-related, it is critically important to follow some basic rules of business correspondence. Failure to do so could result in far-reaching, often unforeseen legal implications. Any email, fax, handwritten note, calendar entry, or even an annotation in the margins can be archived and become part of a communication chain that can cost your company time, money and even its reputation. Learn more
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Influence & Negotiation Collection (5 DVD Program)

Influence is not just for leaders. Call it persuading, negotiating, or convincing – ethical influence is the foundation of powerful business relationships. This 5-program set reveals powerful techniques that will put you on the right track. Develop behaviors that are sure to enhance your position of power and influence. Learn more
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