Conflict Management & Resolution

Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace (DVD)

Conflict Clock™ is designed to help your employees, leaders and teams respond to workplace conflicts successfully. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Learn more
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50 Activities for Dealing With Difficult Discussions at Work

50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators – in just a matter of minutes. Learn more
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Conflict Management Skills (e-Learning Course)

Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. (5-Courses) Learn more
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Resolving Conflict Is - Video/DVD

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration. Learn more
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Let's Talk . . . Harassment & Bullying 2-Part Series (DVD)

This series addresses all of these issues and more in a concise, easy-to-understand way. Engaging and informative, Let’s Talk, which includes the complementary but stand-alone programs, is a great tool to understand and stop harassment and bullying, and encourage a respectful, productive workplace. Learn more
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Survive Nature’s Fury (Team Training Activity)

Survive Nature’s Fury (Team Training Activity)

Survive Nature’s Fury is a motivating training activity that commands participant interest as it develops key communication skills attributes. Following a PowerPoint slide introduction with fascinating photos of severe storm scenes, the activity presents participants with a four-section storm survival test that is completed first by participants individually and then as a team. Learn more
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Mastering HR: Sexual Harassment (Print Version)

Mastering HR: Sexual Harassment (Print Version)

Introducing the all-new in-depth report that clarifies the definition of "sexual harassment", what it really entails, and how to recognize, stop, and avoid it: Mastering HR: Sexual Harassment. Learn more
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Let's T.A.L.K.: Handling the Difficult Performance Appraisal (DVD)

Video Streaming Also Available

Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better Learn more
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Mastering HR: Discipline & Documentation - Download

Mastering HR: Discipline & Documentation - Download

If a disgruntled employee takes your organization to court, your documentation of the employee's misconduct could play a starring role at trial. From verbal warnings to termination, it's imperative to record every step of the disciplinary process. This topic is far too complex to cover in a monthly newsletter. That's why we created Mastering HR: Discipline & Documentation. Learn more
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Supervisor on the Scene: Communication (DVD)

Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership. Learn more
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Mastering HR: Diversity Trianing Download

Mastering HR: Diversity Trianing Download

Learn more about what you can do to manage diversity in the workplace with the new in-depth report Mastering HR: Diversity. Learn more
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Wrong Way Right Way: Ethics Cases (Complete DVD Set)

Many organizations today are incorporating humor into their corporate ethics training programs to engage their employees, improve retention, and reinforce ethical practices. Learn more
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Billion-Dollar Lessons: What You Can Learn from Business Failures (DVD)

While we are inspired by business success stories, we are educated by business failures. Chunka Mui and Paul Carroll researched 750 of the most significant business failures of the past quarter-century and found the Number 1 cause of failure was not sloppy execution, poor leadership or bad luck. It was, instead, misguided strategy. Mui gives examples of the seven most common strategic failure patterns: illusions of synergy, misjudged adjacencies, faulty financial engineering and others. He explains that each pattern has predictable red flags. (DVD or Video Streaming) Learn more
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Conflicts in the Workplace: Sources & Solutions - DVD

(DVD or Video Streaming) Workplace conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. (Available in English & Spanish)

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A World of Difference - Working Successfully Across Cultures - DVD

A World of Difference - Working Successfully Across Cultures - DVD

Free Online Business

The aim
To show how to overcome challenges and maximize productivity when managing a multicultural team.
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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace (Managers)

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement for successfully resolving workplace conflict - using the T.I.M.E.™ model. Learn more
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50 + Activities to Teach Negotiation

50 + Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives 

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Let's Talk . . . Bullying, Abusive Conduct, & Their Consequences (DVD)

This 10-minute program defines bullying and abusive conduct, their impact on people and organizations, and their remedies. An advantage of this program is its clarification of the legal definition of bullying, an aspect of the topic that many people are unsure of. Learn more
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25 Reproducible Instruments for Team Building (Print Version)

25 Reproducible Instruments for Team Building (Print Version)

This new collection of instruments provides team building practitioners with tools designed to assist in the development of individuals, teams, and organizations. The instruments range from very simple, self-scored tools, to more complex assessments that provide in-depth information on teams. All of the instruments are fully reproducible which makes them a very cost-effective alternative to in-house development or off-the-shelf instruments. Learn more

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Mastering HR: Labor and Organizing (Print Version)

Mastering HR: Labor and Organizing (Print Version)

As an employer, do you know your legal rights in the face of union organizing efforts? Do you know your rights under the NLRA? Are you aware of tactics that can stack the cards in your favor during collective bargaining? Learn more
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Open Mind Open World: Improving Intercultural Interactions (DVD)

Video Streaming Also Available

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions. Learn more
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Remarkable Communication Skills DVD

When a difficult person or situation arises, many of us don’t know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you’ll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work. Learn more
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Mastering HR: Workplace Violence (Print Version)

Mastering HR: Workplace Violence (Print Version)

In this in-depth report, Michael Gebhart will help you recognize and eliminate conflicts and other dangers in the workplace. Learn more
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Difficult Behavior: Breaking Through - DVD

Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult. Learn more

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Communication Skills That Work (DVD)

Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you’ll not only learn tools to communicate more effectively, you’ll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation. Learn more
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Invisible Rules: Men, Women and Teams - DVD

by Dr. Pat Heim

"Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player. Learn more

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Bullying Employee/Manager Combination Package (2 Courses)

These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming) Learn more
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Dealing With Conflict Trainer's Kit

Dealing With Conflict Trainer's Kit

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs. Learn more
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100 Reproducible Workshops (PDF Electronic Delivery)

100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length. Learn more
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Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

In today’s job market, individuals will find it hard to keep a good job if they lack the soft skills to successfully handle workplace situations. Provide job seekers with tools for career success using the new Soft Skills Solutions. Individual booklets offer practice activities and exercises prepare job seekers with the necessary soft skills to achieve their career goals. Learn more
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Workplace Investigations: The HR Manager's Step-by-Step Guide

Workplace Investigations: The HR Manager's Step-by-Step Guide

Workplace Investigations: The HR Manager’s Step-By-Step Guide contains everything you need to get to the bottom of harassment, discrimination, retaliation, and many other claims, all in one easy-to-use reference. Plus, you get a bonus CD loaded with investigation forms, checklists, sample reports, and other documents critical to the execution of a safe and effective investigation. Learn more
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Conflicts Without Violence Tri-Fold Brochures

Conflicts Without Violence Tri-Fold Brochures

This tri-fold brochure is a part of the RelationShapers™ series of informative and easy to read brochures that promote healthy relationships and raise awareness of sexual violence and domestic violence and how to prevent it. Learn more
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Generations: M.E.E.T. for Respect in the Workplace (Manager/Employee Package)

Video Streaming Also Available

Generations turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration. Learn more
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The Manager's Pocket Guide to Dealing with Conflict (5-Pack)

The Manager's Pocket Guide to Dealing with Conflict (5-Pack)

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn conflict managment skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques via proper management. Learn more
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Managing the Workplace Bully - DVD

(DVD or Video Streaming) - As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

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