Conflict Management

Conflicts in the Workplace: Sources & Solutions - DVD

Video Streaming Also Available

Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. Learn more

How to Handle Difficult People: Vol. 1, 2, & 3 - DVD

In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Learn more

Toxic Talk: What Would You Say? - DVD

Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization. Learn more

50 Activities for Conflict Resolution - Electronic Delivery

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Learn more

Conquering Difficult Conversations: Managing Conflict (DVD)

Conflict management is difficult because no two situations are alike. In this training program, learn more about the various types of conflict and how best each can be moderated. Learn more

The Conflict Resolution Training Program: Leader's Manual

The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals. Learn more

How to Handle Difficult People: Volume 2 DVD

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In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people.

 

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Tough Training Topics: A Presenter's Survival Guide - Book

Written by Dr. Steve Albrecht, a battle-hardened trainer who has spent much of his professional life taking assignments most trainers would rather avoid, this vital resource presents Albrecht’s proven approach for surviving the really tough training topics. Tough Training Topics covers a wide-variety of thorny issues including sexual harassment prevention, drug and alcohol policies, workplace violence prevention, hostile terminations, stress management, safety and security education, employee orientations, conflict resolution, and many more. Learn more

Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Trainer's Manual

CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders is a comprehensive training package. CDR Associates offers their proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution. Learn more

How to Handle Difficult People: Volume 1 DVD

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Keep the Peace: Conflict Resolution Series DVD

The Peace Conflict Resolution Series which follows a group of teens who come into conflict with one another and have to learn the essential skills that help them take control of their lives and resolve conflicts peaceably. By focusing on the same group of teens, these six programs bringing continuity and realism to the discussion and facilitate the acquisition of conflict resolution skills. Learn more

Supervising the Difficult Employee - DVD

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Learn more

Don't Panic - DVD

Release - 2010

Video Streaming Also Available!

Panics come in many shapes and sizes. Their common denominator is that they are never helpful.

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A World of Difference - Working Successfully Across Cultures - DVD

Free Online Business

The aim
To show how to overcome challenges and maximize productivity when managing a multicultural team.
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Mixing Four Generations in the Workplace - DVD

This Program is Also Available for Online Video Streaming!

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.

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How to Handle Difficult People: Volume 3 DVD

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In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Learn more

Resolving Conflicts in the Workplace - DVD

This video is divided into two parts: an explanation of six conflict resolution techniques, followed by an examination of how to apply those techniques. Put together, it becomes a complete lesson in communication breakthroughs. Learn more

Addressing Bullying In The Workplace - DVD

This program looks at strategies that can be implemented to prevent and manage bullying in the workplace and investigates some of the important aspects of the development of a policy and procedures to deal with bullying. Learn more

Ouch! That Stereotype Hurts - DVD

This Program is Also Available for Online Video Streaming!

What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect? This new program, based on the book by Leslie Aguilar, can be used for training on Diversity & Inclusion, Communication, Teamwork and Leadership.

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50 Activities for Diversity Training

The 50 activities in this resource book has been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Learn more

As Simple As Respect - DVD

Free Online Preview Available!

This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more

Please Respect My Generation! - DVD

Please Respect My Generation! bridges the gap between them and shows audiences how to avoid conflict and increase productivity in their generationally diverse workplace. Learn more

Attitude Virus: Curing Negativity in the Workplace - DVD

This course is also available for online training, see details below.

Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Learn more

Dialogue: Now You're Talking – Dialogue Between Genders Part 3 (DVD)

Video Steaming Also Available

The program dramatizes dialogue skills of Program 1 to overcome the misunderstandings between men and women, break down gender stereotypes and smooth out their communication patterns. Learn more

Valuing Relationship Series: Organizational Energy - DVD

Motivates Leaders, Managers, Supervisors and work team leaders to take responsibility at the top and role model ways to manage and facilitate effective relationship patterns. Learn more