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Business Training Videos & Courses

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Professional Email Etiquette

Professional Email Etiquette
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Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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Basic Business Skills (e-Learning Course)

This e-Learning course helps individuals build the basic business skills required to be successful in any job, at any company. (10-courses)
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Building Your Leadership Skills (e-Learning Course)

Individuals build leadership skills that can help in any role, whether the person is an individual contributor, new supervisor or experienced manager. (10-Courses)
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Authentic Leadership Video

Vision is important in a leader, but vision is derivative. Before you can articulate a vision that is meaningful, you have to understand an organization, its people and culture, and the broader landscape in which the organization is functioning. (DVD or Video Streaming)

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Good First Impressions (DVD)

This DVD teaches viewers about the importance of appearance, confidence, maturity, emotional stability, and enthusiasm, and reveals how to improve upon these areas before an interview.
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Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Strategy for Transformational Change DVD

When Brad Smith took over as CEO, Intuit founder Scott Cook advised him to “Question everything.” Using this as his mantra, Smith set out to create innovative business structures that built on Intuit's strengths and retained market dominance (DVD or Video Streaming)

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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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How to Think Like a Start-Up Leader - Video

How to Think Like a Start-Up Leader - Video
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Companies looking to be innovative face a conundrum: policies and procedures designed to make them efficient oftentimes stifle innovation. Unlike start-ups which are innovative by design, most organizations believe innovation can only happen by exception or heroic efforts.

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Legal Survival Skills for the Modern Manager- DVD

This popular video training program is a one-stop destination for the major legal issues that could come across your desk at any time. Start by making sure that employees are well versed in company policy. Then study up on fair employment practices and laws concerning such things as disabilities and medical leave. And use evaluations and discipline to keep things level across the board for all employees. (DVD or Video Streaming)
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Leadership at Every Level - Video

This video begins by demonstrating successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation -- and the need to adapt to changing circumstances.
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Personal and Professional Leadership (DVD)

In this inspiring program, master speaker Tom Flick uses powerful stories and relevant examples to get you thinking about the big important questions that every leader needs to ask. He discusses the critical characteristics of effective leaders, and explains how they can communicate their vision in a compelling manner that rallies people together to tackle their cause.
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Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

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Powerful Presentations (DVD)

How is it that the world’s top presenters seem to effortlessly keep audiences on the edge of their seats? How do they sell themselves and their message with ease? In this interactive, workshop-style seminar, you learn the secrets of messaging and persuasion that will help you breathe life into your presentations.

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Dress and Groom for the Workplace - Video

This enlightening DVD presents the fundamental principles of dressing for success on the job interview and in the workplace. Viewers are shown examples of these concepts to reinforce what works and what doesn't in formal offices, as well as in blue-collar work environments. The video also provides tips for creative shopping methods to help viewers find the appropriate clothes on any budget.
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Leading with Persuasion

"Leading with Persuasion" demonstrates the process of effective persuasion. In the video, a supervisor has an interesting idea for improving production, but almost no one on his team wants to listen. Fortunately, one fellow team member thinks he may have a good idea.
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Building a Winning Team - DVD

Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordon’s strategies for successfully uniting teams center on his belief that communication is key. (DVD or Video Streaming)

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Seven Principles for Building Successful Business (DVD)

If you can see it, you can be it.” Based on 25 years of experience in Silicon Valley, David DeWalt’s first principle for building a successful enterprise is to communicate a strategic vision—capturing employee loyalty

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Rookie Smarts: Reclaim Your Competitive Edge (DVD)

Data shows that inexperienced people approach work much differently than veterans and as a result may outperform their experienced counterparts. Is there more power in not knowing? (DVD or Video Streaming)
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Leadership in a Wired World- DVD

(DVD or Video Streaming) Tim Sanders explains his advocacy of compassion in business, and helps you understand why genuine kindness and caring make bottom-line sense.
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Capabilities-Driven Strategy (DVD)

(Available for Video Streaming) Most companies today face a fundamental problem: the disconnect between what they aspire to do and what they can actually accomplish. CEO’s are worried about their differentiation in a world that is increasingly hard to compete in. But are they creating strategies without fully understanding what the organization is capable of delivering?

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Building Trust and Respect (e-Learning Course)

Managers build the level of trust and respect they receive from their employees, peers and customers. (5-courses)
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How to Write and Deliver Great Speeches

Learn how to connect with your audience, how to become an expert on your topic, and what you can do to keep your nerves in check.
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Drive Business Performance - DVD

(DVD or Video Streaming) To achieve a culture of performance that drives growth, organizations need to build accountability, intelligence, and informed decision-making into their organizational DNA.
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Secrets: Landing and Keeping a Job Training Video

What are transferable skills and why do we need them? They are skills acquired throughout your life that can be used at any job. Filmed in a sitcom format, like "The Office", this entertaining and informative DVD explains important job transferable skills including communication skills, problem-solving skills, and teamwork.
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We're All Different: Diversity in the Workplace - Video

Workplace equality is something that everyone is entitled to, regardless of factors like age, race, and gender. Too often, fear creeps in where issues of diversity are concerned and qualified individuals are overlooked just because they’re different. (DVD or Video Streaming)
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Prospecting Skills That Work - DVD

Prospecting is a critical activity that always leads to more sales, yet most salespeople dislike it. In this fast-paced, entertaining session, Warren Greshes presents a proven system that takes the guesswork out of prospecting.

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Bullying and Respect in the Workplace - Video

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.
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The Art of Leadership - One Touchpoint at a Time (DVD)

Doug Conant, former CEO of Campbell Soup company understands that it’s in the moments of saying “just the right thing at just the right time” that leaders can make a positive, constructive impact on others. (DVD or Video Streaming)

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50 Activities for Conflict Resolution - Download

50 Activities for Conflict Resolution (PDF Download)
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This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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Getting the Best from Others (DVD)

Good managers, wanting to do the right thing, often miss the boat when it comes to getting the best out of a diverse workforce. (DVD or Video Streaming)
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Workplace Communication Skills Video

Workplace Communication Skills Video
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Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted.
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Conflicts in the Workplace: Sources & Solutions

Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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